Declines providing a paid-letter. Constantly calling for a payment even after it has been made.

Constantly getting calls and being sent emails saying I’m in errors when the account with Old Mutual is paid up and the DD was set up with them. When I WhatsApp them, Sicelo says I should ignore the calls but also he ignores me when I ask for a paid-up letter which Sapna Ruthub initially said will be available after 21 business days of making the payment. The payment was made 2 months ago.