Mooney Ford Attorneys - Fusion Credit Control - Staff

Case No: 10071575 Busamed Gateway - Accounts Dept Incompetent My son was seen in Casualty.

The admin clerk refused to seek authorization from Get Savvi my casualty cover and used our hospital plan, despite no hospital admission.

We had fallen out and I wrote a complaint on the admission form for management to resolve. I fortunately took a photo of this as they claim to not have any records of my complaint.

Get Savvi Casualty cover has agreed to pay the bill if Busamed invoices the account with Get Savvi details and not Prof Med.

Get Savvi has broken protocol to assist. The case manager made a special call and emailed them directly with what required for payment.

Busamed was to reinvoice the account to Get Savvi for payment.

No success to date.

Get Savvi has advised that this may prescribe after six months. Yet they continued to support and await the invoice.

I have written numerous emails and had substantial calls with Busamed and ER Consulting,

All my requests falls on deaf ears.

I have since been handed to debt collector and Mooney Ford Attorney. https://www.mfp.co.za

Again several emails and dialogues with Akash the Mooney Ford Attoneys and Mrs Nataniel from Fusion Credit Solutions that reassured me to have the matter resolved .

She has even called me to advise that we will taken of the database for recovery and will address the matter directly with Busamed.

I have decided today to write to the Hello Peter, The Law Society and Medical Schemes Ombudsman.

My call today to Fusion was dropped when I asked for their manager Mrs Nathaniel after receiving yet another threatening litigation SMS

I will await summons for this case to be heard by a Judge and an order granted exposing these bullies.

In my opinion Busamed Accounts , Fusion Credit Solutions and Mooney Ford attorneys are all incompetent.

Once the patient signs the admission forms they don't care as they will hound you for payment and not the medical aid.