MS
Mooo Shoes
Unclaimed Business
MS
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePT
Phumeza T
1 reviews | Active since Jan 2020
24 Jul 2023, 19:45
Bad Customer Service
On the 2nd July 2023 during the National Arts Festival in Makhanda, I bought a black boot to the value of R1150.00. I requested a size 4. I realized the next day that I was given a size 3. I saw the cell number on the leather key holder they gave me and I phoned. The guy advised me to return the boot and I sent it to my brother to take it to their store for an exchange. He took the boot back to Ottery branch. When he got there he was given a navy blue boot not the black that I bought and he was told that they do not have a black one which i did not understand because i have been phoning these guys for almost a month, they should have made the boot. I phoned the owner again who promised to investigate and call me back. He did not phone me and I decided to phone again. He told me that my brother should go back to the store there is a black boot. There was no apology nothing. I told him that I am unhappy because I'm the one always getting in touch with them and they do not care. The guy asked me "what do I want him to do" I told him that at least they should treat me as a customer and show me that they care. He was so rude to me and clearly does not care about customers. I asked him to refund me and take the boot back because it is unacceptable that I'm the one running after after they have given me the wrong boot. I will never buy from Mooo Shoes again.
Helpful (0)
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Phumeza T
1 reviews | Active since Jan 2020
24 Jul 2023, 19:45
Bad Customer Service
On the 2nd July 2023 during the National Arts Festival in Makhanda, I bought a black boot to the value of R1150.00. I requested a size 4. I realized the next day that I was given a size 3. I saw the cell number on the leather key holder they gave me and I phoned. The guy advised me to return the boot and I sent it to my brother to take it to their store for an exchange. He took the boot back to Ottery branch. When he got there he was given a navy blue boot not the black that I bought and he was told that they do not have a black one which i did not understand because i have been phoning these guys for almost a month, they should have made the boot. I phoned the owner again who promised to investigate and call me back. He did not phone me and I decided to phone again. He told me that my brother should go back to the store there is a black boot. There was no apology nothing. I told him that I am unhappy because I'm the one always getting in touch with them and they do not care. The guy asked me "what do I want him to do" I told him that at least they should treat me as a customer and show me that they care. He was so rude to me and clearly does not care about customers. I asked him to refund me and take the boot back because it is unacceptable that I'm the one running after after they have given me the wrong boot. I will never buy from Mooo Shoes again.
0
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Mike C
1 reviews | Active since Jan 2020
26 Feb 2015, 05:42
THROWAWAY SANDLES
I bought a pair of sandals from Mooo Shoes 18 months ago for R140. It lasted 18 months. I bought a new pair in December for the same price last December. I found it strange that the price had not gone up. I noticed that the main strap was narrower. (Cutting costs). <br> After 2 weeks I noticed that the heels were wearing badly. This new pair's sole was of a totally different quality. Seems like the density + hardness is not the same. Even the back heel has compressed + slid backwards. It is like the glue used, is not totally compatible with this compound? @ this rate of wear, if this pair will last me about 3 months?<br> I took it back to their shop in Maynard Mall Wynberg 3 weeks ago. The shop Manager/Assistant told me she was not authorised to either swop or give my money back. It had to be repaired. I told her that this was not acceptable. She then told me that I should have bought a more expensive sandal. I decided to leave the sandals there. I was told it will take 5 working days. <br> I E- Mailed their workshop and got the response that the rubber batch was defective because of the load shedding that effected that particular batch in the oven.<br> I did not believe this. I think it is i
Helpful (0)
|Replies (0)MC
Mike C
1 reviews | Active since Jan 2020
26 Feb 2015, 05:42
THROWAWAY SANDLES
I bought a pair of sandals from Mooo Shoes 18 months ago for R140. It lasted 18 months. I bought a new pair in December for the same price last December. I found it strange that the price had not gone up. I noticed that the main strap was narrower. (Cutting costs). <br> After 2 weeks I noticed that the heels were wearing badly. This new pair's sole was of a totally different quality. Seems like the density + hardness is not the same. Even the back heel has compressed + slid backwards. It is like the glue used, is not totally compatible with this compound? @ this rate of wear, if this pair will last me about 3 months?<br> I took it back to their shop in Maynard Mall Wynberg 3 weeks ago. The shop Manager/Assistant told me she was not authorised to either swop or give my money back. It had to be repaired. I told her that this was not acceptable. She then told me that I should have bought a more expensive sandal. I decided to leave the sandals there. I was told it will take 5 working days. <br> I E- Mailed their workshop and got the response that the rubber batch was defective because of the load shedding that effected that particular batch in the oven.<br> I did not believe this. I think it is i
0
Replies (0)