Moove Uber driver ****

Hello, I would like to formally report a driver using a Moove vehicle who collected money from us claiming it was for Moove insurance excess. After receiving our payment, he failed to provide the agreed transport service. As a result, we were forced to use money we did not have to get to work, which has placed us under serious financial distress. He confirmed in writing that: The vehicle is with the insurance company Our money was used to pay the insurance excess We have proof of payment and full message records. We kindly request urgent a refund or means to get to work