Uber services

Good day my name is Clayton I have always used Uber with no problem no matter how much they charge me but now I am tired of what they are doing to us because I requested Uber on Friday and then I cancelled the trip they charged me R11 for cancellation fee and the trip was R339 and they didn’t return my money And this is not the first time this company cannot do their job because we keep on following up on them for our money sometimes you request a ride you pay for it with card payment in the morning when you want to request again they tell you that you’re owing the money that you paid yesterday And then you pay that money they don’t even return it they don’t do a follow-up as I am speaking right now they took the R339 from my account even now they haven’t returned my money I’ve been sending them messages but they’re ignoring me and if you’re owing them you can’t request I have paid R100 that I don’t even know where it came from I have paid R30 that I don’t even know where it came from and I’ve also paid R200 because I wanted to request because if you don’t pay them you can’t request now I am asking if these Uber companies take your money and not return it same time and this is your last money in your account what are you supposed to do now not the request you are stranded and you need that money what are you supposed to do because uber is expecting you to always have money because Uber is going to take your money and return it after four days or three days if you need that money on the port that they have taken in your account and they don’t return it what are you supposed to do now you are now stranded because of their services