Accommodation not up to standard

I would have put this on their website but its offline now - just a complaint on the accommodation. the rooms we were in you can smell someone smoked in the rooms before as the smell is in the walls. the bedding which is always white, was still a bit dirty - a good warm wash with Jik will cleanse it well. the stoop was not swept and there were millipedes everywhere outside. the rooms were just not up to standards for the price one pays of R1900. Breakfast could have been better too - seems the focus were more on the nicer rooms close to the breakfast room. i feel this is unacceptable for the amount of money one pays. they need so much maintenance on the rooms.