Poor workmanship

I purchased the Morphy Richards Evoke kettle, after some time the plug melted and the plug point on my wall as well. I sent it in for repairs and it was returned to me about 3 weeks later. I noticed that they had changed the plug. Upon closer inspection I noticed that both the wires in the plug are exposed and seem to be a hazard. I expected a much much better level of service bearing in mind that this is a premium kettle at a premium price.