Mortimer Toyota Ladysmith KZN

I bought a brand new car from them cash. They delivered it on Wednesday 18th August. On 22nd August I had an accident with it and it was written off. It didn't even have the Registration and number plates done yet. I got it and the Insurance paid out my money. I claimed the money for doing the registration, number plates and the fee of the company that does the queing for you. They refunded me for everything to the total of R1097.00. I ordered a new car again and paid cash again. I recieved my registration and number plates on Monday and sent the claim in for the same amount as above. Last night I got a refund of only R654.00. That was only for the registration. I feel this is bad service.