Very bad service from Nissan Mosselbay and not wanting to fix my broken vehicle after two months

I bought a VW Polo Bluemotion 1.2tdi 2012 model on 3 August 2021 from Nissan Mosselbay. Abrie was the sales person at the time. I traded in my old vehicle and paid in the difference for the new vehicle. I stay in Velddrif so Abrie said we must meet have way at Robertson to deliver the vehicle. On the day when I received the vehicle the spare key was not brought along as said and I was told the air bag light came on. I took the Polo to VW to get the airbag light fixed which I was reimbursed from Nissan.

The vehicle was not registered in my name, so I received a temporary licence in the window which was valid for 25 days. I phoned Nissan Mosselbay constantly to send my papers and license plates as the temporary license is expiring. 5 Days after it expired, I received the documents and plates, so had to drive for 5 days without it being road worthy.

I still haven’t received the second key yet after trying to contact Nissan Mosselbay.

I started to notice the steering is not 100% after which I took it back to VW to check. They noticed that the steering rack was damaged with oil leaking out of the boot. Also, there was a red oil used instead of the correct green one. They quoted R26 000 to fix the steering rack

I tried to contact the sales staff at Nissan Mosselbay with no one returning my calls or emails. Eventually I got the cell number of Chrito Henning the COO at Nissan Mosselbay. I explained to him my situation, but he did already know about me and the issue. I asked him what will be done regarding the steering rack and he said I must have topped up the reservoir with the wrong oil which I replied I did not top up anything or do anything to the vehicle. He then said I did not take out the vehicle insurance when I bought the vehicle so I am also liable, and the vehicle is old and can’t expect everything to be 100%.

Christo said he wanted a full report on the issue from VW after I heard from VW that someone from Nissan did phone them to ask what could have been the cause of the problem.

I told Christo that the service regarding the vehicle was very poor from the beginning and now this in which he replied that it is two different issues. I told Christo I will get the report and phone him back the next week but will go because I’m very upset about the how the whole thing is being handled after which he started to get sarcastic. I told him not to get sarcastic with me, which was followed by something he said that I could not hear and him putting the phone down.

So currently the Polo is still standing by VW as they advise me not to drive it and no one willing to help me from Nissan side.

This vehicle was bought from a Nissan Dealer in which Section 56 (2) of the Consumer Protection Act (CPA) does apply