Slow delivery and response time

I contracted Motofinn to facilitate the purchase of a vehicle on Gumtree - Both Mr Sutherland and his partner were very positive and efficient on the phone. They promised delivery of all papers within 2 weeks after the sale went through. However that promise extended to 3 months, due not only to the NATIS strike over Christmas but the actual inefficiency of Motofinn just not returning phone calls and emails despite promising immediate response. It took many calls and emails from myself to finally get the Registration papers 3 months later, adding up to a lot of stress. Their main Jhb phoneline hardly ever gets answered!<br> <br> A service like Motofinn is an excellent idea but then phone calls and emails need to be responded to on time and promises adhered to without all the excuses i was given.