My struggle with Motolek

I am trying my best to sort this issue out with Motolek, Vredenburg.. I have been as patient as can be and as kind as possible. In 2021 we got our Hyundai H100 starter motor repaired at Motolek Vredenburg.. excellent service and the reconditioned starter lasted a very long time. April 2024 the starter motor stopped working.. 2 May 2024 my friend, a mechanic, took the starter out and i took it into Motolek, the lady working in the workshop told me that they will not be able to do a repair again and suggested i buy a new one. I accepted it and she got me a new starter for R1600 14 May 2024 I picked up the new starter at Motolek. it seemed smaller than the original but i figured parts change as technology changes and i trusted that the lady knew what she was doing. I took the starter to my mechanic that same day. 15 May 2024 - I have a message from the mechanic saying that he was in Vredenburg and he gave his helper the instruction to install the starter as soon as possible as i needed to use the truck for a delivery.. when i drove away from the mechanic i began to hear a serious scratching sound coming out of the gear box area or starter motor location area. I have messages to back this event. I sent the mechanic a message and he ask that i bring it in again, we removed the starter and there was serious damage on the bendix teeth from the ring gear of the flywheel. on the 28 May 2024 I went to Motolek to explain my situation.. they would not help me unless i brought the truck in. I told them that i could not afford to bring the tuck in.. i stay in Hopefield, approximately 35km from Vredenburg, i work for an NPO (not profit organization) Hope Empowerment, and the truck is to help Hope Farm which is a drug rehabilitation center. the lady at the workshop insisted that i have to bring it in.. she said i have a ring gear or flywheel problem. 19 June 2024 I had to tow the H100 truck from the mechanic because he needed the space and i had not had the time or finances to get another starter motor yet.. because of the damage to the starter, i was told by Motolek that they could not refund me. 26 August 2024 i accepted that and asked if i could get then a new one again for Hyundai H100. the lady ordered another one giving me a price of R1200. i accepted it and it arrived 28 August 2024 I fitted the starter myself, and immediately realized it was not going to work.. something was not right.. so i took the liberty of doing research and reading up and watching videos and learning about starter motors etc. on the 5th September 2024 I asked a friend if he would stop at Hyundai in Vredenburg and ask them if they had shimz for their starter motors because i thought maybe if i added shimz it would help with the issue.. my issue was that the bendix seemed too close to the flywheel and it was evident that if i start the truck, the same thing would happen as did before. My friend was told by Hyundai that they had no such parts. and they directed my friend to go look maybe at Motolek, Vredenburg. when he got there he phoned me and said to me that the lady at Motolek said to him that she knew my situation and problem and that she told me I had a flywheel, and ring gear problem, and that there was no problem with the starter motor she sold me.. I spoke to her on the phone again and told her i dont agree and that there must be another problem.

19 September 2024 - i finally had proof that both starter motors Motolek had sold me were the wrong starter motors.

They now refuse to meet with me, they have both the starter motors in their possession. I have asked for a refund on atleast the none starter motor as i am fully aware the other is damaged, but the last one has absolutely no damage. the lady at the workshop promised me a refund on the one starter motor. 23 September 2024 - I sent motolek a message following up on my refund as i had not received any refund yet in the bank account i gave them. after no response, i tried phoning them to speak with the lady who worked in the workshop, she was unavailable. specifically she was in the managers office. 1 October 2024 - i phoned again the follow up on the refund, only to hear that the lady no longer works for Motolek and i get told that she was suppose to tell me that the refund was not possible because i did not bring the part back within 7 days of the purchase. I asked the lady on the phone if i could come see their supervisor. the lady on the phone said she will only be available in the afternoon after lunch. I asked if i come the afternoon will she meet with me, she answered yes. She said that it would be good if i came in to give my side of the story. she said on the phone that she would message me when her supervisor was there so that i would not waste time coming for no reason.

i did not receive a message, so i took the liberty of going to Motolek at 3pm 1 October 2024. when I arrived there, the lady who i spoke to on the phone, went into the supervisor's office to ask if i could come see her, and she shouted from the office to her, I AM BUSY I CAN"T SEE ANYONE NOW. i heard it clearly from the loby. the lady, VERY EMBARRASSED, came out and said i will need to make an appointment. so i said ok, can i make one for 3pm Thursday 3 October 2024.. 2 days from now.

this is my full report/review..

thank you.