DISAPPOINTED BEYOND MEASURES

VERY BAD SERVICE AND UNPROFESSIONAL STAFF WITH LACK OF URGENCY AND SYMPATHY.MY KIDS ARE UNDER A TRUST FUND WITH MIFA WE HAVE BEEN RECEIVING A PORTION OF THE MONEY LEFT BY THEIR FATHER FOR YEARS, OUT OF NO WHERE IN NOVEMBER WITHOUT NOTIFICATION MONEY WAS STOPPED CONTACTED THEM TO FIND OUT THE BALANCE IT HAPPENS THAT WE STILL HAVE FUNDS BUT SOMEONE FROM HOME AFFAIRS DECLARED US DEAD SO WE HAD TO SEND PROOF OF LIFE WHICH I DID AND WAS PROMISED THAT MONEY WILL BE PROCESSED SINCE NOVEMBER TILL TODATE MONEY IS STILL BEING PROCESSED AM NOT ALLOWED TO SPEAK TO THE PERSON INCHARGE FOR WHATEVER REASON AND NOTHING IS BEING DONE STILL ,THEY ONLY REPLY TO EMAILS WHEN THEY FEEL LIKE IT.I AM SO STRESSED BECAUSE THE KIDS ARE GOING TO SCHOOL AND WE NEED THE FUNDS TO BE ABLE TO PREPARE.I SPOKE TO ALMOST EVERYONE IN THAT PLACE EXCEPT FOR PEOPLE IN THE BENEFICIARY DEPARTMENT ELSIE WAS SUPPOSED TO HAVE RELEASED THE FUNDS BUT NOTHING ...RECIEVED AND EMAIL WITHOUT SIGNATURE STATING THAT FUNDS HAVE BEEN PROCESSED TO BE IN ACCOUNT WITHIN 3 TO 5 WORKING DAYS BUT STILL NOTHING I DONT KNOW WHAT TO DO OR WHO TO SPEAK TO NOW I FEEL HOPELESS