MI
Motor Industry Fund Administrators
Unclaimed Business
MI
Motor Industry Fund Administrators
Unclaimed Business
30 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Motor Industry Fund Administrators receives overwhelmingly negative feedback. Customers consistently report extreme delays in claims processing and fund payouts, often waiting months without resolution. Communication is a critical failure point, with emails going unanswered, phone lines frequently unavailable, and promised callbacks never materializing. Reviewers describe being given conflicting information, receiving empty promises from staff, and being unable to reach managers. Multiple customers express financial distress and emotional strain, feeling that the organization is deliberately withholding their funds.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|30 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Motor Industry Fund Administrators
Based on recent customer reviews, Motor Industry Fund Administrators receives overwhelmingly negative feedback. Customers consistently report extreme delays in claims processing and fund payouts, often waiting months without resolution. Communication is a critical failure point, with emails going unanswered, phone lines frequently unavailable, and promised callbacks never materializing. Reviewers describe being given conflicting information, receiving empty promises from staff, and being unable to reach managers. Multiple customers express financial distress and emotional strain, feeling that the organization is deliberately withholding their funds.
Motor Industry Fund Administrators has a TrustIndex of 0 out of 10 on Hellopeter, based on 30 reviews in the last 12 months. Hellopeter has tracked Motor Industry Fund Administrators across 116 total reviews. How is the TrustIndex calculated? →
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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LV
Leon V
1 reviews | Active since Jan 2020
19 Feb 2026, 10:35
Motor Industry Fund Administrators are all a bunch ****s and *******.
This company is the worst when it comes to withdrawing your funds, they lie to you from point A to point B without giving you answers. I withdrew my funds on the Monday, I was suppose to receive no later than Friday as their turnaround time is roughly 3 to 4 days. Friday when I phoned I was told there is a system issue and everyone who lodged claims on Monday were being affected, I was assured that the fund would be released no later than Tuesday the following week. On Tuesday when I phone was told the system issue has not been sorted out yet and that SARS is to blame, I was also told that they are waiting for them to rectify. Today I was given the same excuse, I then phoned SARS and spoke to a senior Manager. They have no record of any claim for me and also said that if they had an issue it would have been sorted within 24 hrs. I phoned MIFA again and before they could give me the same excuses I confronted them about the lies, then they tried to change their story again. You cant speak to a manager or someone that can give you a straight answer if they take your contact details no one phones back. It is the worst fund management company and would advise everyone to to stay far away as it seems when paying your portion of your own money is paid they don't care. It also feels like they are *****ing your money because on the app the funds have already been deducted, leaving you stranded without the money you have worked hard for. Stay away from them people, they are not an honest company to deal with.
Helpful (0)
|Replies (0)LV
Leon V
1 reviews | Active since Jan 2020
19 Feb 2026, 10:35
Motor Industry Fund Administrators are all a bunch ****s and *******.
This company is the worst when it comes to withdrawing your funds, they lie to you from point A to point B without giving you answers. I withdrew my funds on the Monday, I was suppose to receive no later than Friday as their turnaround time is roughly 3 to 4 days. Friday when I phoned I was told there is a system issue and everyone who lodged claims on Monday were being affected, I was assured that the fund would be released no later than Tuesday the following week. On Tuesday when I phone was told the system issue has not been sorted out yet and that SARS is to blame, I was also told that they are waiting for them to rectify. Today I was given the same excuse, I then phoned SARS and spoke to a senior Manager. They have no record of any claim for me and also said that if they had an issue it would have been sorted within 24 hrs. I phoned MIFA again and before they could give me the same excuses I confronted them about the lies, then they tried to change their story again. You cant speak to a manager or someone that can give you a straight answer if they take your contact details no one phones back. It is the worst fund management company and would advise everyone to to stay far away as it seems when paying your portion of your own money is paid they don't care. It also feels like they are *****ing your money because on the app the funds have already been deducted, leaving you stranded without the money you have worked hard for. Stay away from them people, they are not an honest company to deal with.
0
Replies (0)CA
Calvin A
1 reviews | Active since Jan 2020
16 Jan 2026, 09:21
Stay away if possible as you will struggle to get your money out
When you no longer work for the Motor industry or withdraw from the fund they expect you to come to their office in JHB when you live 500kms away or else they will not accept the paperwork on email or with a courier how do they expect someone to travel that far when we live in a time where we have technology. Feels like they are want to run away from paying people out their own money.
Helpful (0)
|Replies (0)CA
Calvin A
1 reviews | Active since Jan 2020
16 Jan 2026, 09:21
Stay away if possible as you will struggle to get your money out
When you no longer work for the Motor industry or withdraw from the fund they expect you to come to their office in JHB when you live 500kms away or else they will not accept the paperwork on email or with a courier how do they expect someone to travel that far when we live in a time where we have technology. Feels like they are want to run away from paying people out their own money.
0
Replies (0)Z
Zanele
1 reviews | Active since Jan 2020
12 Jan 2026, 09:30
DISAPPOINTED BEYOND MEASURES
VERY BAD SERVICE AND UNPROFESSIONAL STAFF WITH LACK OF URGENCY AND SYMPATHY.MY KIDS ARE UNDER A TRUST FUND WITH MIFA WE HAVE BEEN RECEIVING A PORTION OF THE MONEY LEFT BY THEIR FATHER FOR YEARS, OUT OF NO WHERE IN NOVEMBER WITHOUT NOTIFICATION MONEY WAS STOPPED CONTACTED THEM TO FIND OUT THE BALANCE IT HAPPENS THAT WE STILL HAVE FUNDS BUT SOMEONE FROM HOME AFFAIRS DECLARED US DEAD SO WE HAD TO SEND PROOF OF LIFE WHICH I DID AND WAS PROMISED THAT MONEY WILL BE PROCESSED SINCE NOVEMBER TILL TODATE MONEY IS STILL BEING PROCESSED AM NOT ALLOWED TO SPEAK TO THE PERSON INCHARGE FOR WHATEVER REASON AND NOTHING IS BEING DONE STILL ,THEY ONLY REPLY TO EMAILS WHEN THEY FEEL LIKE IT.I AM SO STRESSED BECAUSE THE KIDS ARE GOING TO SCHOOL AND WE NEED THE FUNDS TO BE ABLE TO PREPARE.I SPOKE TO ALMOST EVERYONE IN THAT PLACE EXCEPT FOR PEOPLE IN THE BENEFICIARY DEPARTMENT ELSIE WAS SUPPOSED TO HAVE RELEASED THE FUNDS BUT NOTHING ...RECIEVED AND EMAIL WITHOUT SIGNATURE STATING THAT FUNDS HAVE BEEN PROCESSED TO BE IN ACCOUNT WITHIN 3 TO 5 WORKING DAYS BUT STILL NOTHING I DONT KNOW WHAT TO DO OR WHO TO SPEAK TO NOW I FEEL HOPELESS
Helpful (0)
|Replies (0)Z
Zanele
1 reviews | Active since Jan 2020
12 Jan 2026, 09:30
DISAPPOINTED BEYOND MEASURES
VERY BAD SERVICE AND UNPROFESSIONAL STAFF WITH LACK OF URGENCY AND SYMPATHY.MY KIDS ARE UNDER A TRUST FUND WITH MIFA WE HAVE BEEN RECEIVING A PORTION OF THE MONEY LEFT BY THEIR FATHER FOR YEARS, OUT OF NO WHERE IN NOVEMBER WITHOUT NOTIFICATION MONEY WAS STOPPED CONTACTED THEM TO FIND OUT THE BALANCE IT HAPPENS THAT WE STILL HAVE FUNDS BUT SOMEONE FROM HOME AFFAIRS DECLARED US DEAD SO WE HAD TO SEND PROOF OF LIFE WHICH I DID AND WAS PROMISED THAT MONEY WILL BE PROCESSED SINCE NOVEMBER TILL TODATE MONEY IS STILL BEING PROCESSED AM NOT ALLOWED TO SPEAK TO THE PERSON INCHARGE FOR WHATEVER REASON AND NOTHING IS BEING DONE STILL ,THEY ONLY REPLY TO EMAILS WHEN THEY FEEL LIKE IT.I AM SO STRESSED BECAUSE THE KIDS ARE GOING TO SCHOOL AND WE NEED THE FUNDS TO BE ABLE TO PREPARE.I SPOKE TO ALMOST EVERYONE IN THAT PLACE EXCEPT FOR PEOPLE IN THE BENEFICIARY DEPARTMENT ELSIE WAS SUPPOSED TO HAVE RELEASED THE FUNDS BUT NOTHING ...RECIEVED AND EMAIL WITHOUT SIGNATURE STATING THAT FUNDS HAVE BEEN PROCESSED TO BE IN ACCOUNT WITHIN 3 TO 5 WORKING DAYS BUT STILL NOTHING I DONT KNOW WHAT TO DO OR WHO TO SPEAK TO NOW I FEEL HOPELESS
0
Replies (0)LK
Luan K
1 reviews | Active since Jan 2020
15 Dec 2025, 19:20
*********** Consultants
Dear Motor Industry Fund Administrators I am writing to formally complain about the complete lack of support I have received from you as company, which has left me deeply distressed, disappointed, and feeling abandoned at a time when I most needed assistance. As a pension fund entrusted with safeguarding members’ financial security and wellbeing, I find your handling of my situation to be wholly unacceptable. Despite repeated attempts to seek guidance and support regarding my query I have been met with inaction, delays, and a concerning lack of empathy. I have made every reasonable effort to engage constructively with your organisation. However, my communications have either gone unanswered, been met with generic responses that fail to address my circumstances, or resulted in being passed from one department to another without resolution. This has caused significant emotional strain and has eroded my trust in an organisation that is meant to act in the best interests of its members. What I find particularly upsetting is the absence of any meaningful support or guidance. At no point have I felt listened to, understood, or assisted. Instead, I have been left to navigate a complex and stressful situation alone without any proper support that you are obligated to give me, despite the fact that this is precisely the type of support a pension fund should provide. Your failure to act with care, transparency, and urgency has had a real and personal impact on me. This experience has fallen far below the standard of service that any reasonable member would expect, and I believe it represents a serious failure in your duty of care.
Helpful (0)
|Replies (0)LK
Luan K
1 reviews | Active since Jan 2020
15 Dec 2025, 19:20
*********** Consultants
Dear Motor Industry Fund Administrators I am writing to formally complain about the complete lack of support I have received from you as company, which has left me deeply distressed, disappointed, and feeling abandoned at a time when I most needed assistance. As a pension fund entrusted with safeguarding members’ financial security and wellbeing, I find your handling of my situation to be wholly unacceptable. Despite repeated attempts to seek guidance and support regarding my query I have been met with inaction, delays, and a concerning lack of empathy. I have made every reasonable effort to engage constructively with your organisation. However, my communications have either gone unanswered, been met with generic responses that fail to address my circumstances, or resulted in being passed from one department to another without resolution. This has caused significant emotional strain and has eroded my trust in an organisation that is meant to act in the best interests of its members. What I find particularly upsetting is the absence of any meaningful support or guidance. At no point have I felt listened to, understood, or assisted. Instead, I have been left to navigate a complex and stressful situation alone without any proper support that you are obligated to give me, despite the fact that this is precisely the type of support a pension fund should provide. Your failure to act with care, transparency, and urgency has had a real and personal impact on me. This experience has fallen far below the standard of service that any reasonable member would expect, and I believe it represents a serious failure in your duty of care.
0
Replies (0)TN
Thabo N
1 reviews | Active since Jan 2020
27 Oct 2025, 16:06
Sharing of my ID Number
I share my ID number with someone who worked in these company,I tried millions times contacting them to resolve my problem but nothing seems to help,I have been sending from pillar to post without any help,my things stucked at SARS as it appears that I worked with them before an I have never ever worked in motor industry,my working in municipality, I have never been in motor industry, I sent all required documents to them hoping to get help unfortunately I don't get help and is almost a year now,nowadays when I call them they don't even bother answering my calls,*******ion that is happening in that company is second to none.i verified my ID at home affairs, showing that I don't share it with anyone but in that company I do share it with someone, I asked his details like home address, copy of his ID etc they don't have them on the system, I really need help
Helpful (0)
|Replies (0)TN
Thabo N
1 reviews | Active since Jan 2020
27 Oct 2025, 16:06
Sharing of my ID Number
I share my ID number with someone who worked in these company,I tried millions times contacting them to resolve my problem but nothing seems to help,I have been sending from pillar to post without any help,my things stucked at SARS as it appears that I worked with them before an I have never ever worked in motor industry,my working in municipality, I have never been in motor industry, I sent all required documents to them hoping to get help unfortunately I don't get help and is almost a year now,nowadays when I call them they don't even bother answering my calls,*******ion that is happening in that company is second to none.i verified my ID at home affairs, showing that I don't share it with anyone but in that company I do share it with someone, I asked his details like home address, copy of his ID etc they don't have them on the system, I really need help
0
Replies (0)SB
Sinazo B
1 reviews | Active since Jan 2020
18 Sept 2025, 09:51
Mifa (Motor Industry Fund Administrators) Giving a run around instead of paying.Its way past their turn around time.These people are a headache and they are refusing to pay or give straight answers
Mifa (Motor Industry Fund Administrators) contact details:011 561 9300, emailing query@mifa.org.za Mifa is refusing to payout and sending us from pillar to post since September,the funds were due in September but till todate they still haven't paid,when requesting to speak to a manager they refuse and they promise to call back which they never do..It way past their turn around time but till todate they can not give straight answers as to what happened to the funds because clearly the funds are not there which is why they can not answer to the questions nor pay.No manager is willing to take our call
Helpful (0)
|Replies (0)SB
Sinazo B
1 reviews | Active since Jan 2020
18 Sept 2025, 09:51
Mifa (Motor Industry Fund Administrators) Giving a run around instead of paying.Its way past their turn around time.These people are a headache and they are refusing to pay or give straight answers
Mifa (Motor Industry Fund Administrators) contact details:011 561 9300, emailing query@mifa.org.za Mifa is refusing to payout and sending us from pillar to post since September,the funds were due in September but till todate they still haven't paid,when requesting to speak to a manager they refuse and they promise to call back which they never do..It way past their turn around time but till todate they can not give straight answers as to what happened to the funds because clearly the funds are not there which is why they can not answer to the questions nor pay.No manager is willing to take our call
0
Replies (0)