MI
Motor Industry Fund Administrators
Unclaimed Business
MI
Motor Industry Fund Administrators
Unclaimed Business
21 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Motor Industry Fund Administrators is drawing significant frustration from members attempting to access pension, provident, and beneficiary funds. Customers consistently mention prolonged claim delays stretching across months, unanswered emails, unreturned phone calls, and difficulty reaching managers or decision makers. A recurring theme is conflicting information from agents, repeated requests for the same documentation, and unresolved banking verification or SARS related issues. Isolated positive feedback highlights individual consultants who showed empathy and accountability, suggesting that when staff engage personally, members experience meaningful resolution and reassurance.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1.1|21 Reviews
Jul '25 - Jun '26
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 12:11
Very bad customer service
I have been sending emails for months now after I received a confirmation that I have unclaimed funds from them. I called and the consultant confirmed the are funds and couldn't tell me how much. It doesn't matter if its small or big but the service has to be proper when dealing with people.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 12:11
Very bad customer service
I have been sending emails for months now after I received a confirmation that I have unclaimed funds from them. I called and the consultant confirmed the are funds and couldn't tell me how much. It doesn't matter if its small or big but the service has to be proper when dealing with people.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 08:02
Mifa management
Ive been waiting almost 3 monts after i submitted my claim now they need to make a small adjustment of R90 on my claim and its been 3 week just waiting for that they say management need to make the adjustment but nothing is happening i even said ill pay the R90 but no feedback cant even phone the management this is poor service our employers need to pay on time but mifa takes forever to handle our claims My name is Jonathan Veldman
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 08:02
Mifa management
Ive been waiting almost 3 monts after i submitted my claim now they need to make a small adjustment of R90 on my claim and its been 3 week just waiting for that they say management need to make the adjustment but nothing is happening i even said ill pay the R90 but no feedback cant even phone the management this is poor service our employers need to pay on time but mifa takes forever to handle our claims My name is Jonathan Veldman
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 09:33
Exceptional service from one MIFA representative
The 4 star rating I have given is solely meant for a MIFA rep who assisted me after two months of frustrations, where I finally had resorted to involve the services of the Office of the Provident Fund Adjudicator. During what had been a very stressful and frustrating process, I finally had the opportunity to speak with a gentleman from the MIFA customer service - Amos Morwaswi - who was exceptionally helpful, professional, and empathetic. He took the time to listen carefully to my situation and indicated that he would personally make an effort to study and better understand my case. Indeed, he went through my application and called me back within a few minutes with positive results. He also promised to keep an eye on my application until its finality. This reassuring level of service stands in stark contrast to my previous experiences and I will forever be grateful, particularly given the frustration and disappointments I went through for two months. I believe it is important to recognise staff members who demonstrate dedication, accountability, and a genuine willingness to assist clients.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 09:33
Exceptional service from one MIFA representative
The 4 star rating I have given is solely meant for a MIFA rep who assisted me after two months of frustrations, where I finally had resorted to involve the services of the Office of the Provident Fund Adjudicator. During what had been a very stressful and frustrating process, I finally had the opportunity to speak with a gentleman from the MIFA customer service - Amos Morwaswi - who was exceptionally helpful, professional, and empathetic. He took the time to listen carefully to my situation and indicated that he would personally make an effort to study and better understand my case. Indeed, he went through my application and called me back within a few minutes with positive results. He also promised to keep an eye on my application until its finality. This reassuring level of service stands in stark contrast to my previous experiences and I will forever be grateful, particularly given the frustration and disappointments I went through for two months. I believe it is important to recognise staff members who demonstrate dedication, accountability, and a genuine willingness to assist clients.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 09:11
lies
I have been **** too - Firstly ive been told im under the old rules and ill get my full benefit! Then im told while i wait for my exit benefit to be paid to me i can withdraw some of my two pot and when the fund is paid to me than the rest of my two pot will be paid with my exit benefit! BIG surprise its all lies. 1 - I only got my vested! 2 - R9000 of my two pot is still sitting now in my benefit and cannot been withdrawn because ive already draw for the year! WHAT ******!!!!! It's so scary that the people employed there are obviously not trained and play with people's livelihoods! BEWARE people! they are extremely untrained! I WANT MY FULL AMOUNT AS PER MY STATEMENT AND I WANT THE R9000 IN MY TWO POT.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 09:11
lies
I have been **** too - Firstly ive been told im under the old rules and ill get my full benefit! Then im told while i wait for my exit benefit to be paid to me i can withdraw some of my two pot and when the fund is paid to me than the rest of my two pot will be paid with my exit benefit! BIG surprise its all lies. 1 - I only got my vested! 2 - R9000 of my two pot is still sitting now in my benefit and cannot been withdrawn because ive already draw for the year! WHAT ******!!!!! It's so scary that the people employed there are obviously not trained and play with people's livelihoods! BEWARE people! they are extremely untrained! I WANT MY FULL AMOUNT AS PER MY STATEMENT AND I WANT THE R9000 IN MY TWO POT.
0
Replies (0)A
A
A
Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 10:35
Motor Industry Fund Administrators are all a bunch ****s and *******.
This company is the worst when it comes to withdrawing your funds, they lie to you from point A to point B without giving you answers. I withdrew my funds on the Monday, I was suppose to receive no later than Friday as their turnaround time is roughly 3 to 4 days. Friday when I phoned I was told there is a system issue and everyone who lodged claims on Monday were being affected, I was assured that the fund would be released no later than Tuesday the following week. On Tuesday when I phone was told the system issue has not been sorted out yet and that SARS is to blame, I was also told that they are waiting for them to rectify. Today I was given the same excuse, I then phoned SARS and spoke to a senior Manager. They have no record of any claim for me and also said that if they had an issue it would have been sorted within 24 hrs. I phoned MIFA again and before they could give me the same excuses I confronted them about the lies, then they tried to change their story again. You cant speak to a manager or someone that can give you a straight answer if they take your contact details no one phones back. It is the worst fund management company and would advise everyone to to stay far away as it seems when paying your portion of your own money is paid they don't care. It also feels like they are *****ing your money because on the app the funds have already been deducted, leaving you stranded without the money you have worked hard for. Stay away from them people, they are not an honest company to deal with.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 10:35
Motor Industry Fund Administrators are all a bunch ****s and *******.
This company is the worst when it comes to withdrawing your funds, they lie to you from point A to point B without giving you answers. I withdrew my funds on the Monday, I was suppose to receive no later than Friday as their turnaround time is roughly 3 to 4 days. Friday when I phoned I was told there is a system issue and everyone who lodged claims on Monday were being affected, I was assured that the fund would be released no later than Tuesday the following week. On Tuesday when I phone was told the system issue has not been sorted out yet and that SARS is to blame, I was also told that they are waiting for them to rectify. Today I was given the same excuse, I then phoned SARS and spoke to a senior Manager. They have no record of any claim for me and also said that if they had an issue it would have been sorted within 24 hrs. I phoned MIFA again and before they could give me the same excuses I confronted them about the lies, then they tried to change their story again. You cant speak to a manager or someone that can give you a straight answer if they take your contact details no one phones back. It is the worst fund management company and would advise everyone to to stay far away as it seems when paying your portion of your own money is paid they don't care. It also feels like they are *****ing your money because on the app the funds have already been deducted, leaving you stranded without the money you have worked hard for. Stay away from them people, they are not an honest company to deal with.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Jan 2026, 09:21
Stay away if possible as you will struggle to get your money out
When you no longer work for the Motor industry or withdraw from the fund they expect you to come to their office in JHB when you live 500kms away or else they will not accept the paperwork on email or with a courier how do they expect someone to travel that far when we live in a time where we have technology. Feels like they are want to run away from paying people out their own money.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Jan 2026, 09:21
Stay away if possible as you will struggle to get your money out
When you no longer work for the Motor industry or withdraw from the fund they expect you to come to their office in JHB when you live 500kms away or else they will not accept the paperwork on email or with a courier how do they expect someone to travel that far when we live in a time where we have technology. Feels like they are want to run away from paying people out their own money.
0
Replies (0)