Kuki M

Exceptional service from one MIFA representative

The 4 star rating I have given is solely meant for a MIFA rep who assisted me after two months of frustrations, where I finally had resorted to involve the services of the Office of the Provident Fund Adjudicator. During what had been a very stressful and frustrating process, I finally had the opportunity to speak with a gentleman from the MIFA customer service - Amos Morwaswi - who was exceptionally helpful, professional, and empathetic. He took the time to listen carefully to my situation and indicated that he would personally make an effort to study and better understand my case. Indeed, he went through my application and called me back within a few minutes with positive results. He also promised to keep an eye on my application until its finality. This reassuring level of service stands in stark contrast to my previous experiences and I will forever be grateful, particularly given the frustration and disappointments I went through for two months. I believe it is important to recognise staff members who demonstrate dedication, accountability, and a genuine willingness to assist clients.