Cuddlers radio prize not received since last year

Good day, I still have not received my Cuddlers prize that I won last year in December on Motsweding FM on Friday the 5th or 12th December 2015 between 11am-12pm. I am not happy about this poor service because my son is now fully potty training. How can it take a whole year to deliver a prize? Please can someone help me look into this.