Motus Toyota Kempton park service department serious concern

After being the best Motus Toyota Kempton park supporter. Still having 6 Toyota's at home all bought at this Toyota branch in the last few years to hating Toyota, having serious safety concerns and disgusted with their service and wanting to sell all of our Toyota's.

My daughter was involved in a car accident with her Toyota Starlet on Monday morning on the R21 highway. Thankfully not seriously hurt. But the tow truck driver and insurance broker said after seeing the car that the airbag should have deployed and it did not. Thankfully she wore her safety belt. I phoned the branch while still at the accident scene and spoke to a woman I know is amazing there. She said the manager is in a meeting. I said he must phone me back. She phoned me back to say I can also phone the customer care line. I wanted to wait to speak to the manager as it will mean more than speaking to a call centre agent. Well it is Wednesday morning and he has still not bothered to call.

Secondly our one Toyota Corolla Diesel was leaking oil and had to have a new gearbox put in. We put it in 3 weeks ago. Monday when my husband used that car he noticed a big oil leak. He took it in to Toyota and they said they forgot to change a seal. Really how useless. They said they will fix it at their cost. They promised that they will give feedback and we should have the car back yesterday. We'll since yesterday if they hear it is us on the phone they say the people are busy and will phone us back and nothing nobody phones back. And the car is with them and we have no clue what is going on. To my shock I have heard today that the mechanic told them they do not have all the correct parts and Motus Toyota Kempton park said to him to make it work. Really I trusted Toyota and now to find out that they can not be trusted at all. I am disgusted and shocked

We have 2 cars short. We have safety concerns. We have concerns about their workmanship and they do not care at all. Be very careful of Toyota and especially Motus Toyota Kempton park.