Motus Ford Diep River
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Motus Ford Diep River
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Frequently Asked Questions About Motus Ford Diep River
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Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
Simone S
1 reviews | Active since May 2026
24 May 2026, 21:41
4 months ago they scratched my car & still haven't fixed it
I took my Ford Ecosport for a Service on the 27th January 2026. Their cleaning company, Fidelity scratched the paint on my bonnet really badly. After 4 months and making multiple calls, sending emails and visiting the dealership, it still hasn't been fixed. I've been dealing with Estee, their Service Manager, and I've done all the following up so far, week after week. She keeps promising they will send a car for me and get it fixed next week. The next week comes and goes with no word, then I follow up and get the same excuse "I haven't forgotten about you, I promise Im not making excuses, it will be sorted next week." Four months of this nonsense and Im over it. Avoid this place if you can.
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Simone S
1 reviews | Active since May 2026
24 May 2026, 21:41
4 months ago they scratched my car & still haven't fixed it
I took my Ford Ecosport for a Service on the 27th January 2026. Their cleaning company, Fidelity scratched the paint on my bonnet really badly. After 4 months and making multiple calls, sending emails and visiting the dealership, it still hasn't been fixed. I've been dealing with Estee, their Service Manager, and I've done all the following up so far, week after week. She keeps promising they will send a car for me and get it fixed next week. The next week comes and goes with no word, then I follow up and get the same excuse "I haven't forgotten about you, I promise Im not making excuses, it will be sorted next week." Four months of this nonsense and Im over it. Avoid this place if you can.
0
Replies (0)LC
Lyle C
1 reviews | Active since Oct 2015
7 Nov 2025, 14:15
Ford Diep River will brake your car!!! STAY AWAY
The worst customer service of my life. Ford removed a part from my vehicle and threw it away. When I returned, after discovering the missing part, Ashmole Alexander told me that they would order the part for me. I phoned Ashmole two weeks later and he tells me that Ford no longer make the part and “we” will have to look around for a second hand part. There is absolutely no sense of urgency to rectify their mistake. Now I have to continue to chase up with Ashmole and Ford Diep River.
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Lyle C
1 reviews | Active since Oct 2015
7 Nov 2025, 14:15
Ford Diep River will brake your car!!! STAY AWAY
The worst customer service of my life. Ford removed a part from my vehicle and threw it away. When I returned, after discovering the missing part, Ashmole Alexander told me that they would order the part for me. I phoned Ashmole two weeks later and he tells me that Ford no longer make the part and “we” will have to look around for a second hand part. There is absolutely no sense of urgency to rectify their mistake. Now I have to continue to chase up with Ashmole and Ford Diep River.
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Replies (0)