Poor after service from Ford Germiston, service department

For the last two month I have been struggling to get copies of jobs cards from Ford Germiston for all services and repairs done with the dealership.

My vehicle was under the factory warranty "Does Protect" that's covers all repairs. I had a issues with the engine and booked my vehicle in at Ford Germiston about Two years ago.

I was advise by the service manager Bradley Lockhart that Ford has replaced the engine cause it could not be repaired.

The vehicle was at for for about 2/3 months.

When I recieved my vehicle back I ask documentation of the new engine that was replaced as I need to update the new engine on my vehicle registration documents.

To date I'm struggling to get the relevant documents and services done at Ford Germiston.

I have included Ford SA in all my communication with Ford Germiston numerous time...awaiting feedback.