Bad Service Isuzu Motus Truck Centre Bloemfontein

Motus Isuzu Trucks Bloemfontein. June 2023 i bought a Brand New truck 8 Ton FSR from Isuzu Trucks Bloemfontein. On a trip from Bloemfontein to KZN between Senekal and Bethlehem the driver phoned and complained the headlights is dead. After investigation it was found that my Brand New Truck was fitted with a Second Hand Alternator. I phoned Lappies the salesman who responded sending a technician to Bethlehem. Returning and re sending another alternator to fix the truck. Eventually the truck was fixed late night and my driver stayed over in town payed by my business problem caused by Motus.

Second problem on the truck was fixed - Tyres got damaged - Abrasion against tyres - schackles.

After two weeks the truck ignition refused to switch on. After investigation it was found the Brand New Truck was sold with second Hand Batteries. I again phoned Lappies the salesman and his response was - Your driver stole the batteries - it is impossible - or exchanged the new batteries for old ones. He offered to come to my business to solve the matter. Needless to say he did not pitch and send a technician with new Batteries. Poor service - After sales.

The truck was send in for the first service by Isuzu - The account R5262.77 was paid and refused by not releasing the Truck as per company policy that state only immediate payment accepted. The company policy was not known to me and also not made aware to me. I paid the amount immediate ABSA and the truck was released, Double payment was made. I visited the Branch 10 days later and asked for payment and i was told to wait 2 weeks after i was asked to provide a bank letter as proof of account. So Motus you may Bully me. My verdict to you Isuzu SOUTH AFRICA. You have *********** staff selling Trucks and you are corporate BULLIES not paying money back as you are requesting immediate payment. What if it was a large sum of money and i as small business needed the cash flow. Please Keep parts in stock as it was made known to me that your staff replaced used truck parts to brand new trucks.

I visited your branch - i am disappointed in your service generally. I will NEVER refer you in future and also never buy from this branch again - *********** staff. Second Hand Parts. BAD, POOR SERVICE I have 5 Isuzu vehicles -- Thanx to you staff -- i made my choices to try other Brands.