******** or ***********?

Took my Isuzu for a 30 000km service on 06/03/2025. I was informed that the brakes needed to be replaced as they had less than 1mm of lining left on them. I did not let Isuzu do the work and instead took my vehicle to a brake specialist in town. They took out the brake pads and all of a sudden, the linings had grown from 1mm left according to isuzu vereeniging to more than 7mm. I have in other words more than 50% brake life left in these pads. So either isuzu's personnel are *********** and do not know the difference between 1mm and 7mm and know nothing about the brakes on an isuzu vehicle (for which they are certified and trained on) OR they are a ******** institution that wanted me to pay for brakes I did not need to have replaced? Only question I have is which one is it Isuzu Vereeniging? *********** or ********? Just so I know who and what I am dealing with going forward....