Very unprofessional and frankly useless spares department

I ordered 8 x rubber bushes to mount my intercooler and sent proof of payment on the requested 50% deposit on the 12th Oct 2021. After hearing nothing back via email or telephone on the 13th, I sent a follow up email on the 14th asking if the payment was received and if the order was placed. I did receive an email back to say the parts would arrive on Monday the 18th Oct 2021. I sent someone to collect my order on Monday and when I inspected the package later that night I found that 6 rubbers were identical (should only have been 4), 1 rubber was completely incorrect and 1 was entirely missing. I sent an email on the 19th informing the parts manager of the mix up in the order and requested that the correct parts be delivered as soon as possible. Its now the 27th Oct2021 and I have not received a phone call or an email providing an update!