lost of intrest in sale proccess

I visited Motus Nelspruit to buy my very first car. Windy the floor sales man assisted me very professionaly in selecting the perfect car for my needs. He then helped me with all the paperwork to be ready to see F&I. He then escorted me to F&I where I met Chris Venter(F&I). Chris is very knowledgeable and knows the bussiness. He provided a great service and guided me throughout the finance proccess. I will for sure buy my second car at Motus Nelspruit with these two professionals by my side. Thank you very much. On the other hand...once Chris (F&I) was informed that we will no longer need the "extras"...tracker and extended babababab......customer service changed....I work in sales myself selling premium hight end jewelry and watches even more than what your cars are worth....and thats not the way it works..even if you loose out on commission...a sale is a sale and THAT is what matters.. KIA upgrade/train your staff...or this is the last car Myself or my family or friends will buy from you ever anywhere...