MK
Motus KIA
Unclaimed Business
MK
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Motus KIA
Motus KIA has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Motus KIA across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
Carlia M
1 reviews | Active since Jan 2020
12 Mar 2026, 11:49
Accident damage not disclosed.
I bought my Sportage from Kia East Rand in 2021. I was assured at the time that the car was accident free, however, in the last 2 years body putty started cracking, clearly indicating that the car was previously in an accident. In the beginning it looked like the cracking would be minimal, so I decided that the fight is not worth my effort. However, the cracking is now of such a nature that my car looks like it had a bad nose job. You can also see that a large part of the panel is still going to crack. The rear passenger door (right next to the body putty) on the driver's side stopped working soon after the putty started to crack, and you can hear the wind through that door. The door sounds hollow. I requested copies of the following on 21 January 2026- * all documents relating to the sale agreement between Kia and the seller of my car * if the vehicle was bought from another dealership, any documents relating to claims that it was accident free or disclosure of accidents * a copy of the Motus Assurance report * copies of all documents provided to me as part of the sales process. I received a response to say that they need to go look for the documents, and after my last follow up on 16 February, I have been ignored. You would think that buying from a dealership directly would reduce the risk of being ****med, but unfortunately not.
Helpful (0)
|Replies (0)CM
Carlia M
1 reviews | Active since Jan 2020
12 Mar 2026, 11:49
Accident damage not disclosed.
I bought my Sportage from Kia East Rand in 2021. I was assured at the time that the car was accident free, however, in the last 2 years body putty started cracking, clearly indicating that the car was previously in an accident. In the beginning it looked like the cracking would be minimal, so I decided that the fight is not worth my effort. However, the cracking is now of such a nature that my car looks like it had a bad nose job. You can also see that a large part of the panel is still going to crack. The rear passenger door (right next to the body putty) on the driver's side stopped working soon after the putty started to crack, and you can hear the wind through that door. The door sounds hollow. I requested copies of the following on 21 January 2026- * all documents relating to the sale agreement between Kia and the seller of my car * if the vehicle was bought from another dealership, any documents relating to claims that it was accident free or disclosure of accidents * a copy of the Motus Assurance report * copies of all documents provided to me as part of the sales process. I received a response to say that they need to go look for the documents, and after my last follow up on 16 February, I have been ignored. You would think that buying from a dealership directly would reduce the risk of being ****med, but unfortunately not.
0
Replies (0)TL
Talita L
1 reviews | Active since Jan 2020
19 Feb 2025, 20:55
Poor service
I have a concern—or rather, a complain regarding the service I received. I took my car in to be che cked due to an overheating issue, expecting it to be checked and repaired. However, when I got it back, the problem had worsened. It appears that someone failed to refill the water while working on it, causing the car to overheat even further. As a result, both the engine oil overheating and water warning lights came on. Fortunately, I was near a garage and was able to get temporary assistance to reach my workplace. Then I informed the dealer ship that am returning the car on Friday.Manager Wade Jansen Van Rensburg phone me to apologize and agreed that I must bring it back on the agreed day.I got an email to ask permission to stripp the car get access to the cylinder head I agree and it was stripped down to diagnose the issue. I received a report and a quote for repairs. When I Went in to review the situation, I was informed that nothing could be done.And they cannot put it back because it will cause more money when the time goes on I ask them to put back and they said the engine won't run I said how come because I was driving that car in the money when I brought it the Forman then we must go and buy some parts which we did , however the manager still refuse to put back my car together .And he said the car must be towed .And they are keeping my parts and things they asked me to buy to put it together Firman even said labour will R1000 and couple of rands as he calculated per hour. My concern is that I drove my car to the dealership in a running condition, and now I am expected to take home a non-running vehicle—a complete wreck. This is completely unacceptable. I purchased my car from Menlyn Hyundai and have always serviced it there without any issues. Since I initially brought in a car with a running engine, I expect to take it back in a similar working condition. A non-running vehicle is not what I left with—this is not my responsibility. Looking forward to your prompt response.
Helpful (0)
|Replies (0)TL
Talita L
1 reviews | Active since Jan 2020
19 Feb 2025, 20:55
Poor service
I have a concern—or rather, a complain regarding the service I received. I took my car in to be che cked due to an overheating issue, expecting it to be checked and repaired. However, when I got it back, the problem had worsened. It appears that someone failed to refill the water while working on it, causing the car to overheat even further. As a result, both the engine oil overheating and water warning lights came on. Fortunately, I was near a garage and was able to get temporary assistance to reach my workplace. Then I informed the dealer ship that am returning the car on Friday.Manager Wade Jansen Van Rensburg phone me to apologize and agreed that I must bring it back on the agreed day.I got an email to ask permission to stripp the car get access to the cylinder head I agree and it was stripped down to diagnose the issue. I received a report and a quote for repairs. When I Went in to review the situation, I was informed that nothing could be done.And they cannot put it back because it will cause more money when the time goes on I ask them to put back and they said the engine won't run I said how come because I was driving that car in the money when I brought it the Forman then we must go and buy some parts which we did , however the manager still refuse to put back my car together .And he said the car must be towed .And they are keeping my parts and things they asked me to buy to put it together Firman even said labour will R1000 and couple of rands as he calculated per hour. My concern is that I drove my car to the dealership in a running condition, and now I am expected to take home a non-running vehicle—a complete wreck. This is completely unacceptable. I purchased my car from Menlyn Hyundai and have always serviced it there without any issues. Since I initially brought in a car with a running engine, I expect to take it back in a similar working condition. A non-running vehicle is not what I left with—this is not my responsibility. Looking forward to your prompt response.
0
Replies (0)JM
JAILABI M
1 reviews | Active since Jan 2020
13 Jul 2023, 07:28
Customer pays for car she doesn't have
I bought a 2016 Land Rover from Kia in Alberton on 10 May 2023. It's now July, almost 3 months later and I still don't have the car I bought. The car started giving problems just after 2 days with it and I was forced to take it back and they have been repairing it since May. If I have to count the amount of days that I have had the car in the 3 months since I bought it, I'm sure it won't be more than 7 days. When the car was advertised it was advertised as having full service history so when the car started giving service lights and engine i asked to be provided with a copy of the service history. They took their time I eventually contacted Land Rover myself to get the service history and found that the vehicle was last serviced by Land Rover in February 2021 and no service done with them there after. This in my eyes is a misrepresentation of the condition of the car which explains why the vehicle has been giving so many problems. I have asked the dealer several times to change the car as it clearly is not in the condition that was advertised or promised, but they refuse to do so and instead have been repairing the vehicle since May while I'm paying installments for a car that I don't have. It is very unfortunate that a big Company like Kia would do that to its Customers. They have taken advantage of the fact that I am an individual and don't have the resources to fight them. They promised after the 2 repairs that should something else happen they would give me another car. The car failed for a 3rd time and instead of keeping their word to change the car, they are now still trying to repair it again even after I have explicitly expressed my dissatisfaction with the car. If the big dealerships that we think we can trust behave in this way, then who can we as consumers trust to buy cars from. This is a very horrible experience that is costing time and Money and I am paying for a car I don't not have. I am very disappointed and intend to let everyone know what kind of service I'm receiving from Kia after they sold me a car that is not in good condition on top of providing false information of service history when its actually just a partial service history. I will continue to tell everyone my story until the matter has been resolved to my satisfaction.
Helpful (0)
|Replies (0)JM
JAILABI M
1 reviews | Active since Jan 2020
13 Jul 2023, 07:28
Customer pays for car she doesn't have
I bought a 2016 Land Rover from Kia in Alberton on 10 May 2023. It's now July, almost 3 months later and I still don't have the car I bought. The car started giving problems just after 2 days with it and I was forced to take it back and they have been repairing it since May. If I have to count the amount of days that I have had the car in the 3 months since I bought it, I'm sure it won't be more than 7 days. When the car was advertised it was advertised as having full service history so when the car started giving service lights and engine i asked to be provided with a copy of the service history. They took their time I eventually contacted Land Rover myself to get the service history and found that the vehicle was last serviced by Land Rover in February 2021 and no service done with them there after. This in my eyes is a misrepresentation of the condition of the car which explains why the vehicle has been giving so many problems. I have asked the dealer several times to change the car as it clearly is not in the condition that was advertised or promised, but they refuse to do so and instead have been repairing the vehicle since May while I'm paying installments for a car that I don't have. It is very unfortunate that a big Company like Kia would do that to its Customers. They have taken advantage of the fact that I am an individual and don't have the resources to fight them. They promised after the 2 repairs that should something else happen they would give me another car. The car failed for a 3rd time and instead of keeping their word to change the car, they are now still trying to repair it again even after I have explicitly expressed my dissatisfaction with the car. If the big dealerships that we think we can trust behave in this way, then who can we as consumers trust to buy cars from. This is a very horrible experience that is costing time and Money and I am paying for a car I don't not have. I am very disappointed and intend to let everyone know what kind of service I'm receiving from Kia after they sold me a car that is not in good condition on top of providing false information of service history when its actually just a partial service history. I will continue to tell everyone my story until the matter has been resolved to my satisfaction.
0
Replies (0)FC
Francois C
1 reviews | Active since Jan 2020
28 Mar 2023, 06:44
Kia Durban
Hayden Bowes at Kia Durban gave me the best service I have ever had from any Dealership. He proofed to me that distance isn't a problem. I have purchased a Kia Sportage from him after he gave me a very good deal which I could not resist and delivered it to me ìn Mpumalanga without any extra costs. Thank you Hayden for an excellent experience! Excellent Service!
Helpful (0)
|Replies (0)FC
Francois C
1 reviews | Active since Jan 2020
28 Mar 2023, 06:44
Kia Durban
Hayden Bowes at Kia Durban gave me the best service I have ever had from any Dealership. He proofed to me that distance isn't a problem. I have purchased a Kia Sportage from him after he gave me a very good deal which I could not resist and delivered it to me ìn Mpumalanga without any extra costs. Thank you Hayden for an excellent experience! Excellent Service!
0
Replies (0)EB
Etienne B
1 reviews | Active since Jan 2020
28 Feb 2023, 16:45
lost of intrest in sale proccess
I visited Motus Nelspruit to buy my very first car. Windy the floor sales man assisted me very professionaly in selecting the perfect car for my needs. He then helped me with all the paperwork to be ready to see F&I. He then escorted me to F&I where I met Chris Venter(F&I). Chris is very knowledgeable and knows the bussiness. He provided a great service and guided me throughout the finance proccess. I will for sure buy my second car at Motus Nelspruit with these two professionals by my side. Thank you very much. On the other hand...once Chris (F&I) was informed that we will no longer need the "extras"...tracker and extended babababab......customer service changed....I work in sales myself selling premium hight end jewelry and watches even more than what your cars are worth....and thats not the way it works..even if you loose out on commission...a sale is a sale and THAT is what matters.. KIA upgrade/train your staff...or this is the last car Myself or my family or friends will buy from you ever anywhere...
Helpful (0)
|Replies (0)EB
Etienne B
1 reviews | Active since Jan 2020
28 Feb 2023, 16:45
lost of intrest in sale proccess
I visited Motus Nelspruit to buy my very first car. Windy the floor sales man assisted me very professionaly in selecting the perfect car for my needs. He then helped me with all the paperwork to be ready to see F&I. He then escorted me to F&I where I met Chris Venter(F&I). Chris is very knowledgeable and knows the bussiness. He provided a great service and guided me throughout the finance proccess. I will for sure buy my second car at Motus Nelspruit with these two professionals by my side. Thank you very much. On the other hand...once Chris (F&I) was informed that we will no longer need the "extras"...tracker and extended babababab......customer service changed....I work in sales myself selling premium hight end jewelry and watches even more than what your cars are worth....and thats not the way it works..even if you loose out on commission...a sale is a sale and THAT is what matters.. KIA upgrade/train your staff...or this is the last car Myself or my family or friends will buy from you ever anywhere...
0
Replies (0)ED
Elizabeth D
1 reviews | Active since Jan 2020
5 Jan 2023, 12:18
GREAT SERVICE!
I booked a service with Motus Kia in Bryanston, and I was assisted by the lovely Luwaan Abrahams. From the booking, the inspection and the fetching my car Luwaan made it a seamless and pleasant experience. She is so friendly, informative and I felt she went above and beyond! The support staff were also great and added to the already wonderful service I got! Thank you so much!
Helpful (0)
|Replies (0)ED
Elizabeth D
1 reviews | Active since Jan 2020
5 Jan 2023, 12:18
GREAT SERVICE!
I booked a service with Motus Kia in Bryanston, and I was assisted by the lovely Luwaan Abrahams. From the booking, the inspection and the fetching my car Luwaan made it a seamless and pleasant experience. She is so friendly, informative and I felt she went above and beyond! The support staff were also great and added to the already wonderful service I got! Thank you so much!
0
Replies (0)BB
Buza B
1 reviews | Active since Jan 2020
8 Sept 2022, 14:58
Dealership refusing to cancel my contract and replace my purchased car.
I bought a car from KIA that falls under the MOTUS group. Before I bought the car I had a few things that needed fixing and not all were fixed. After picking up the car I had more issues. knock from suspension, coolant warning light, and few things that I was also unhappy with. Went to the dealership and highlighted that I'm not happy with the car and I need a replacement car since the recent car I bought a few days ago has issues and is not convenient enough for me since these lots have to be fixed. But I'm being forced to take the same care that I'm not happy with. I have asked for another car seems like I'm pushing it. The pre-owned car sales manager was not calling me or keeping me up to date. The branch manager had to be involved and be the one speaking to me. But still, he is also forcing the same car on me. I'm looking for a replacement car this seems like I'm asking them to perform magic. I'm disappointed by the Motus group service. I bought the car from Audi Bryanston a few years back and they replaced my first purchased car that had issues and now here it seems like I'm looking for the impossible. To date, I don't have a car that I bought.
Helpful (0)
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Buza B
1 reviews | Active since Jan 2020
8 Sept 2022, 14:58
Dealership refusing to cancel my contract and replace my purchased car.
I bought a car from KIA that falls under the MOTUS group. Before I bought the car I had a few things that needed fixing and not all were fixed. After picking up the car I had more issues. knock from suspension, coolant warning light, and few things that I was also unhappy with. Went to the dealership and highlighted that I'm not happy with the car and I need a replacement car since the recent car I bought a few days ago has issues and is not convenient enough for me since these lots have to be fixed. But I'm being forced to take the same care that I'm not happy with. I have asked for another car seems like I'm pushing it. The pre-owned car sales manager was not calling me or keeping me up to date. The branch manager had to be involved and be the one speaking to me. But still, he is also forcing the same car on me. I'm looking for a replacement car this seems like I'm asking them to perform magic. I'm disappointed by the Motus group service. I bought the car from Audi Bryanston a few years back and they replaced my first purchased car that had issues and now here it seems like I'm looking for the impossible. To date, I don't have a car that I bought.
0
Replies (0)