Talita L

Poor service

I have a concern—or rather, a complain regarding the service I received. I took my car in to be che cked due to an overheating issue, expecting it to be checked and repaired. However, when I got it back, the problem had worsened. It appears that someone failed to refill the water while working on it, causing the car to overheat even further. As a result, both the engine oil overheating and water warning lights came on. Fortunately, I was near a garage and was able to get temporary assistance to reach my workplace. Then I informed the dealer ship that am returning the car on Friday.Manager Wade Jansen Van Rensburg phone me to apologize and agreed that I must bring it back on the agreed day.I got an email to ask permission to stripp the car get access to the cylinder head I agree and it was stripped down to diagnose the issue. I received a report and a quote for repairs. When I Went in to review the situation, I was informed that nothing could be done.And they cannot put it back because it will cause more money when the time goes on I ask them to put back and they said the engine won't run I said how come because I was driving that car in the money when I brought it the Forman then we must go and buy some parts which we did , however the manager still refuse to put back my car together .And he said the car must be towed .And they are keeping my parts and things they asked me to buy to put it together Firman even said labour will R1000 and couple of rands as he calculated per hour. My concern is that I drove my car to the dealership in a running condition, and now I am expected to take home a non-running vehicle—a complete wreck. This is completely unacceptable. I purchased my car from Menlyn Hyundai and have always serviced it there without any issues. Since I initially brought in a car with a running engine, I expect to take it back in a similar working condition. A non-running vehicle is not what I left with—this is not my responsibility. Looking forward to your prompt response.