Customer pays for car she doesn't have

I bought a 2016 Land Rover from Kia in Alberton on 10 May 2023. It's now July, almost 3 months later and I still don't have the car I bought. The car started giving problems just after 2 days with it and I was forced to take it back and they have been repairing it since May. If I have to count the amount of days that I have had the car in the 3 months since I bought it, I'm sure it won't be more than 7 days. When the car was advertised it was advertised as having full service history so when the car started giving service lights and engine i asked to be provided with a copy of the service history. They took their time I eventually contacted Land Rover myself to get the service history and found that the vehicle was last serviced by Land Rover in February 2021 and no service done with them there after.

This in my eyes is a misrepresentation of the condition of the car which explains why the vehicle has been giving so many problems.

I have asked the dealer several times to change the car as it clearly is not in the condition that was advertised or promised, but they refuse to do so and instead have been repairing the vehicle since May while I'm paying installments for a car that I don't have.

It is very unfortunate that a big Company like Kia would do that to its Customers. They have taken advantage of the fact that I am an individual and don't have the resources to fight them.

They promised after the 2 repairs that should something else happen they would give me another car. The car failed for a 3rd time and instead of keeping their word to change the car, they are now still trying to repair it again even after I have explicitly expressed my dissatisfaction with the car.

If the big dealerships that we think we can trust behave in this way, then who can we as consumers trust to buy cars from. This is a very horrible experience that is costing time and Money and I am paying for a car I don't not have.

I am very disappointed and intend to let everyone know what kind of service I'm receiving from Kia after they sold me a car that is not in good condition on top of providing false information of service history when its actually just a partial service history.

I will continue to tell everyone my story until the matter has been resolved to my satisfaction.