JM
JAILABI M
Active since Jun 2015
10
Reviews
0
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Reviews
10 reviews34 months ago
Customer pays installments for car she doesn't have 3 months later
I bought a 2016 Land Rover from Kia in Alberton on 10 May 2023. It's now July, almost 3 months later and I still don't have the car I bought. The car started giving problems just after 2 days with it and I was forced to take it back and they have been repairing it since May. If I have to count the amount of days that I have had the car in the 3 months since I bought it, I'm sure it won't be more than 7 days. When the car was advertised it was advertised as having full service history so when the car started giving service lights and engine i asked to be provided with a copy of the service history. They took their time I eventually contacted Land Rover myself to get the service history and found that the vehicle was last serviced by Land Rover in February 2021 and no service done with them there after. This in my eyes is a misrepresentation of the condition of the car which explains why the vehicle has been giving so many problems. I have asked the dealer several times to change the car as it clearly is not in the condition that was advertised or promised, but they refuse to do so and instead have been repairing the vehicle since May while I'm paying installments for a car that I don't have. It is very unfortunate that a big Company like Kia would do that to its Customers. They have taken advantage of the fact that I am an individual and don't have the resources to fight them. They promised after the 2 repairs that should something else happen they would give me another car. The car failed for a 3rd time and instead of keeping their word to change the car, they are now still trying to repair it again even after I have explicitly expressed my dissatisfaction with the car. If the big dealerships that we think we can trust behave in this way, then who can we as consumers trust to buy cars from. This is a very horrible experience that is costing time and Money and I am paying for a car I don't not have. I am very disappointed and intend to let everyone know what kind of service I'm receiving from Kia after they sold me a car that is not in good condition on top of providing false information of service history when its actually just a partial service history. I will continue to tell everyone my story until the matter has been resolved to my satisfaction.
0 replies
34 months ago
Customer pays for car she doesn't have
I bought a 2016 Land Rover from Kia in Alberton on 10 May 2023. It's now July, almost 3 months later and I still don't have the car I bought. The car started giving problems just after 2 days with it and I was forced to take it back and they have been repairing it since May. If I have to count the amount of days that I have had the car in the 3 months since I bought it, I'm sure it won't be more than 7 days. When the car was advertised it was advertised as having full service history so when the car started giving service lights and engine i asked to be provided with a copy of the service history. They took their time I eventually contacted Land Rover myself to get the service history and found that the vehicle was last serviced by Land Rover in February 2021 and no service done with them there after. This in my eyes is a misrepresentation of the condition of the car which explains why the vehicle has been giving so many problems. I have asked the dealer several times to change the car as it clearly is not in the condition that was advertised or promised, but they refuse to do so and instead have been repairing the vehicle since May while I'm paying installments for a car that I don't have. It is very unfortunate that a big Company like Kia would do that to its Customers. They have taken advantage of the fact that I am an individual and don't have the resources to fight them. They promised after the 2 repairs that should something else happen they would give me another car. The car failed for a 3rd time and instead of keeping their word to change the car, they are now still trying to repair it again even after I have explicitly expressed my dissatisfaction with the car. If the big dealerships that we think we can trust behave in this way, then who can we as consumers trust to buy cars from. This is a very horrible experience that is costing time and Money and I am paying for a car I don't not have. I am very disappointed and intend to let everyone know what kind of service I'm receiving from Kia after they sold me a car that is not in good condition on top of providing false information of service history when its actually just a partial service history. I will continue to tell everyone my story until the matter has been resolved to my satisfaction.
0 replies
34 months ago
Customer pays for car she doesn't have
I bought a 2016 Land Rover from Kia in Alberton on 10 May 2023. It's now July, almost 3 months later and I still don't have the car I bought. The car started giving problems just after 2 days with it and I was forced to take it back and they have been repairing it since May. If I have to count the amount of days that I have had the car in the 3 months since I bought it, I'm sure it won't be more than 7 days. When the car was advertised it was advertised as having full service history so when the car started giving service lights and engine i asked to be provided with a copy of the service history. They took their time I eventually contacted Land Rover myself to get the service history and found that the vehicle was last serviced by Land Rover in February 2021 and no service done with them there after. This in my eyes is a misrepresentation of the condition of the car which explains why the vehicle has been giving so many problems. I have asked the dealer several times to change the car as it clearly is not in the condition that was advertised or promised, but they refuse to do so and instead have been repairing the vehicle since May while I'm paying installments for a car that I don't have. It is very unfortunate that a big Company like Kia would do that to its Customers. They have taken advantage of the fact that I am an individual and don't have the resources to fight them. They promised after the 2 repairs that should something else happen they would give me another car. The car failed for a 3rd time and instead of keeping their word to change the car, they are now still trying to repair it again even after I have explicitly expressed my dissatisfaction with the car. If the big dealerships that we think we can trust behave in this way, then who can we as consumers trust to buy cars from. This is a very horrible experience that is costing time and Money and I am paying for a car I don't not have. I am very disappointed and intend to let everyone know what kind of service I'm receiving from Kia after they sold me a car that is not in good condition on top of providing false information of service history when its actually just a partial service history. I will continue to tell everyone my story until the matter has been resolved to my satisfaction.
0 replies
34 months ago
Customer pays for installments for car she doesn't have 3 months later
I bought a 2016 Land Rover from Kia in Alberton on 10 May 2023. It's now July, almost 3 months later and I still don't have the car I bought. The car started giving problems just after 2 days with it and I was forced to take it back and they have been repairing it since May. If I have to count the amount of days that I have had the car in the 3 months since I bought it, I'm sure it won't be more than 7 days. When the car was advertised it was advertised as having full service history so when the car started giving service lights and engine i asked to be provided with a copy of the service history. They took their time I eventually contacted Land Rover myself to get the service history and found that the vehicle was last serviced by Land Rover in February 2021 and no service done with them there after. This in my eyes is a misrepresentation of the condition of the car which explains why the vehicle has been giving so many problems. I have asked the dealer several times to change the car as it clearly is not in the condition that was advertised or promised, but they refuse to do so and instead have been repairing the vehicle since May while I'm paying installments for a car that I don't have. It is very unfortunate that a big Company like Kia would do that to its Customers. They have taken advantage of the fact that I am an individual and don't have the resources to fight them. They promised after the 2 repairs that should something else happen they would give me another car. The car failed for a 3rd time and instead of keeping their word to change the car, they are now still trying to repair it again even after I have explicitly expressed my dissatisfaction with the car. If the big dealerships that we think we can trust behave in this way, then who can we as consumers trust to buy cars from. This is a very horrible experience that is costing time and Money and I am paying for a car I don't not have. I am very disappointed and intend to let everyone know what kind of service I'm receiving from Kia after they sold me a car that is not in good condition on top of providing false information of service history when its actually just a partial service history. I will continue to tell everyone my story until the matter has been resolved to my satisfaction.
0 replies
34 months ago
Customer pays for car not yet received 3 months later
I bought a 2016 Land Rover from Kia in Alberton on 10 May 2023. It's now July, almost 3 months later and I still don't have the car I bought. The car started giving problems just after 2 days with it and I was forced to take it back and they have been repairing it since May. If I have to count the amount of days that I have had the car in the 3 months since I bought it, I'm sure it won't be more than 7 days. When the car was advertised it was advertised as having full service history so when the car started giving service lights and engine i asked to be provided with a copy of the service history. They took their time I eventually contacted Land Rover myself to get the service history and found that the vehicle was last serviced by Land Rover in February 2021 and no service done with them there after. This in my eyes is a misrepresentation of the condition of the car which explains why the vehicle has been giving so many problems. I have asked the dealer several times to change the car as it clearly is not in the condition that was advertised or promised, but they refuse to do so and instead have been repairing the vehicle since May while I'm paying installments for a car that I don't have. It is very unfortunate that a big Company like Kia would do that to its Customers. They have taken advantage of the fact that I am an individual and don't have the resources to fight them. They promised after the 2 repairs that should something else happen they would give me another car. The car failed for a 3rd time and instead of keeping their word to change the car, they are now still trying to repair it again even after I have explicitly expressed my dissatisfaction with the car. If the big dealerships that we think we can trust behave in this way, then who can we as consumers trust to buy cars from. This is a very horrible experience that is costing time and Money and I am paying for a car I don't not have. I am very disappointed and intend to let everyone know what kind of service I'm receiving from Kia after they sold me a car that is not in good condition on top of providing false information of service history when its actually just a partial service history. I will continue to tell everyone my story until the matter has been resolved to my satisfaction.
0 replies
124 months ago
LACK OF FEEDBACK
I LODGED A BILLING QUERY FOR A DATA CONTRACT THAT YOU REKNEWED WITHOUT MY CONSENT. TILL TODAY I AM YET TO RECIEVE ANY FEEDBACK. YOU RESPONDED ON MY PREVIOUS COMPLAINT BUT IM SURE THAT WAS JUST TO MAKE OTHER PEOPLE THINK THAT YOU RESOLVE CUSTOMERS QUERIES BECAUSE YOU DONT. YOU LIE THAT YOU WILL GET BACK TO THEM AND AFTERWARDS THEY WILL HEAR NOTHING. I CALLED YOUR CALL CENTRE TODAY AGAIN AND I WAS NOW TOLD IT WILL TAKE 21 DAYS FOR YOU TO RESOLVE MY QUERY.WHY SHOULD IT TAKE 21 DAYS TO SORT OUT A CONTRACT THAT YOU CLEARLY ILLEGALLY REKNEWED. I REFUSE TO PAY YOU TILL YOU SORT THIS OUT AND MY PHONE WILL PROBABLY END UP DISCONNECTED BECAUSE THAT IS WHAT YOU ARE GOOD AT. FROM NOW ON I WILL GO TO ALL SOCIAL MEDIA PLATFROMS TO INFORM THEM ABOUT YOUR UNETHICAL PRACTICES AND YOUR LACK OF INTEREST ACCOMPANIED BY YOUR LACK OF CUSTOMER SERVICE. I AM CURRENTLY LOOKING TO HAVE A CONTRACT BUY OUT BECAUSE I WOULD RATHER PAY MORE AND GET GOOD SERVICE THAN STAY WITH A NETWORK THAT TOTALY HAS NO REGARD FOR ITS CUSTOMERS. THE TELKOM I SIGNED 24 MONTHS AGO WAS EXCELLENT BECAUSE YOU HAD TO WIN CSUTOMERS BUT NOW THAT YOU MORE ESTABLISHED YOUR SERVICE IS JUST PATHETIC. 0835322363 IF YOU CARE TO FOLLOW UP.
75 replies
124 months ago
ILLEGAL DEBITS TO MY ACCOUNT
YOUR CONTINUOS DEBITS TO MY ACCOUNT FOR R99 EVERY MONTH SINCE NOVEMBER HAVE NOW BECOME ANNOYING. I HAVE SPOKEN TO SADIYYA ON SEVRAL OCCASSIONS REGARDIG THIS DEBIT AND I WAS ASSURED IT WONT HAPPEN BUT IT HAPPENS AGAIN AND AGAIN EVERY MONTH. MY BANK CHARGES R40 TO REVERSE THIS CHARGE EVERYTIME SO I END UP ONLY GETTING R59 FROM THE R99 THAT YOU HAVE DEBITED FROM MY ACCOUNT. THIS IS THEFT IN MY EYES AND YOUR COMPANY NEEDS TO RESOLVE BECAUSE WHEN YOU CHECK YOUR RECORDS YOU WILL SEE THAT I HAVE DECLINED ALL PRODUCTS FROM YOUR COMPANY. I WANT TO BE REFUNDED FOR ALL CHARGES AND COSTS INCURRED ON MY ACCOUNT AS A RESULT OF THIS CHARGE.YOUR QUICK RESPONSE REGARDING THIS MATTER WILL GREATLY APPRECIATED
75 replies
124 months ago
REKNEWING CONTRACTS WITHOUT THE CLIENT CONSENT
HI<br> I JUST HAD A LOOK AT MY INVOICE AND I SEE THAT I HAVE BEEN BILLED FOR A MODEM. AS FAR AS IM CONCERNED MY LAPTOP &
75 replies
128 months ago
INITIATIVE
I CALLED TO FIND OUT ABOUT GETTING SHORT FALL COVER FOR MY CAR AND SPOKE TO RAMANO NAIDOO. HE SORTED THAT OUT FOR ME BUT TOOK INITIATIVE AND I ENDED UP TAKING A HIGHER PREMIUM NOT BECAUSE HE IS A GOOD SALES MAN BUT BECAUSE HE IDENTIFIED MY NEEDS AS THE CLIENT AND OFFERED PRODUCTS THAT WOULD SATISFY THOSE NEEDS. ITS SO IMPORTANT TO SPEAK TO SOMEONE WHO KNOWS WHAT THEIR PRODUCTS ARE AND HE WAS VERY PLEASANT TO SPEAK TO. I DON'T MIND WAITING TO SPEAK TO SOMEONE IF I WILL SPEAK TO SOMEONE AS FRIENDLY AND KNOWLEDGEABLE AS RAMANO. HE IS DEFINITELY AN ASSET BECAUSE I'M NOW GOING TO INSURE MY SECOND CAR WITH YOUR COMPANY.
75 replies
132 months ago
LACK OF TRANSPARENCY
I GOT A TARCKER INSTALLED IN MY NEW CAR LAST WEEK MONDAY. TODAY I CALLED TRACKER TO ASK IF I CAN MOVE THE TRACKER TO A NEW CAR AND THEY SAID I HAVE TO PAY R1100 TO TRANSFER OR R1200 TO CANCEL. HOW RIDICULOUS IS IT THAT YOU CHARGE SO MUCH. BY LAW WE HAVE 7 DAYS WITHIN WHICH TO CANCEL ANY CONTRACT. IF SOMETHING AS BIS AS A CAR CAN BE RETURNED, I FAIL TO UNDERSTAND WHY TRACKER SEEMS TO THINK THAT THIS LAW DOES NOT APPLY TO THEM. BY ASKING TO PAY THAT EXTRAVAGANT AMOUNT YOU ARE ACTUALLY TELLING ME I CANNOT CANCEL BECAUSE I MUST STILL PAY FOR A YEARS SUBSCRIPTION.UPON COMPLAINING I WAS TOLD THAT IT WAS IN THE TERMS AND CONDITIONS WHICH WERE NOT PROVIDED NOR SIGNED BY ME. NEITHER DID I VERBALLY AGREE TO A CANCELLATION FEE OF R1200 SO THEN TELL ME IS THIS A REFLECTION OF TRANSPARENCY????I DO NOT THINK SO. I THINK THAT IF YOU CHARGE ANYTHING IT SHOULD BE SPECIFICALLY MENTIONED BUT INSTEAD YOU ARE DISHONEST BY NOT INFORMING CLIENTS BEFORE THEY SIGNED BECAUSE YOU KNOW THAT THEY WILL NOT TAKE UP YOUR CONTRACT IF THEY KNEW. I'M REALLY TIRED OF COMPANIES THAT DO NOT RESPECT CONSUMERS RIGHTS BY BEING HONEST, UPFRONT AND TRANSPARENT AND AS SUCH INTEND TO TAKE THIS MATTER FURTHER.
76 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (40%)
1 Star
5 (50%)