Motus
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Motus
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Motus Toyota Capegate presents a sharply divided customer experience. Buyers consistently praise individual sales consultants, highlighting personalised attention, honest financial guidance, and a family friendly approach during vehicle purchases. However, a recurring theme is severe dissatisfaction with the service and aftersales departments, where customers describe prolonged repair delays, missing or incorrect parts, poor communication, unfulfilled licence plate deliveries, and dismissive interactions with service staff. Several reviewers reference unresolved escalations and indicate they will move future servicing elsewhere.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since May 2016
15 Apr 2026, 14:47
Rotten attitude from Sales Manager Kia Fourways
I am so shocked at the rotten attitude of Kia Fourways. Firstly, Claude does not respond to voice notes or email the deal on the day promised—this made me feel unvalued. We agreed on a trade-in for our car, and we told Claude clearly we needed to pay a deposit and then required around 4 weeks to get the cash from our funds. Claude understood this and did not object. Then the Sales Manager, Sibusiso, called me and kept interrupting. I told him I wanted to talk to him as Claude was ignoring me, or at least it felt that way. Sibusiso said he would update the quote and forward it, but that 4 weeks is not acceptable as we MUST wrap up the deal this month. This is a complete contradiction to what we agreed on with Claude, which makes it binding, so of course I got upset and communicated my anger. And just because I said this is bullsht, he turned himself into the victim and told me I am swearing at him. Yes, swearing is not good, but I did not swear AT him and simply used a word to release my anger. He then proceeded to play the victim, shouted at me, and put the phone down. I cannot believe that a consumer who was rightfully very angry due to their poor service and lack of commitment is not allowed to say “this is bullsht.” Does he not swear in general conversation or when he gets upset? I am shocked at how confidently he used that one word to turn himself into the victim. He is clearly a bad man and too confident! I am human and I err. So sorry for being human and so sorry for being rightfully angry! You can reply and take his side, but I did nothing wrong. ONLY if i swore at him personally and insulted him would he have the right to put the phone down. Sh*t isn't even a harsh swear word. It is often used in general and even professional conversation. He owes me an apology!
Helpful (0)
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Anonymous
1 reviews | Active since May 2016
15 Apr 2026, 14:47
Rotten attitude from Sales Manager Kia Fourways
I am so shocked at the rotten attitude of Kia Fourways. Firstly, Claude does not respond to voice notes or email the deal on the day promised—this made me feel unvalued. We agreed on a trade-in for our car, and we told Claude clearly we needed to pay a deposit and then required around 4 weeks to get the cash from our funds. Claude understood this and did not object. Then the Sales Manager, Sibusiso, called me and kept interrupting. I told him I wanted to talk to him as Claude was ignoring me, or at least it felt that way. Sibusiso said he would update the quote and forward it, but that 4 weeks is not acceptable as we MUST wrap up the deal this month. This is a complete contradiction to what we agreed on with Claude, which makes it binding, so of course I got upset and communicated my anger. And just because I said this is bullsht, he turned himself into the victim and told me I am swearing at him. Yes, swearing is not good, but I did not swear AT him and simply used a word to release my anger. He then proceeded to play the victim, shouted at me, and put the phone down. I cannot believe that a consumer who was rightfully very angry due to their poor service and lack of commitment is not allowed to say “this is bullsht.” Does he not swear in general conversation or when he gets upset? I am shocked at how confidently he used that one word to turn himself into the victim. He is clearly a bad man and too confident! I am human and I err. So sorry for being human and so sorry for being rightfully angry! You can reply and take his side, but I did nothing wrong. ONLY if i swore at him personally and insulted him would he have the right to put the phone down. Sh*t isn't even a harsh swear word. It is often used in general and even professional conversation. He owes me an apology!
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maria M
1 reviews | Active since Jul 2017
7 Dec 2025, 08:44
Long outstanding car registrations
Bought the Kia pegas @ Hyundai Plokwane used cars beginning of Nov 25. No registration authority expired, driving with expired Authority. Please help I tried to push to do follow up but failed decimally. I'm preparing to return the car to the dealership now.
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maria M
1 reviews | Active since Jul 2017
7 Dec 2025, 08:44
Long outstanding car registrations
Bought the Kia pegas @ Hyundai Plokwane used cars beginning of Nov 25. No registration authority expired, driving with expired Authority. Please help I tried to push to do follow up but failed decimally. I'm preparing to return the car to the dealership now.
0
Replies (0)KS
Kurt S
1 reviews | Active since Feb 2014
15 Oct 2025, 20:36
Is Motus Really Representing Mercedes-Benz in South Africa?
I placed an online request using the exact words: “diagnostic test for engine, gearbox and suspension.” As I was considering purchasing a Mercedes-Benz, I wanted the reassurance of having it checked by the brand itself — the experts who should know their own vehicles best. To my surprise, I was referred to a branch operating under Motus. I wasn’t even sure who Motus was, but assumed they were officially part of Mercedes-Benz South Africa. Unfortunately, that assumption turned out to be a costly mistake. After paying R3 335 for this so-called diagnostic test, I received nothing more than a brief invoice with a few generic notes. There was no diagnostic report, no mention of gearbox or suspension, and no reference to the actual mechanical systems that would matter in a pre-purchase inspection. Frankly, my 83-year-old mother could have walked around the car and given me the same information. Even after following up with the person who originally referred me to this branch, I’m still waiting for a reasonable explanation. If this is what’s left of Mercedes-Benz service in South Africa — now seemingly operated by Motus — then customers deserve to be told. Because this experience felt nothing like the professionalism or technical excellence one expects from Mercedes-Benz.
Helpful (0)
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Kurt S
1 reviews | Active since Feb 2014
15 Oct 2025, 20:36
Is Motus Really Representing Mercedes-Benz in South Africa?
I placed an online request using the exact words: “diagnostic test for engine, gearbox and suspension.” As I was considering purchasing a Mercedes-Benz, I wanted the reassurance of having it checked by the brand itself — the experts who should know their own vehicles best. To my surprise, I was referred to a branch operating under Motus. I wasn’t even sure who Motus was, but assumed they were officially part of Mercedes-Benz South Africa. Unfortunately, that assumption turned out to be a costly mistake. After paying R3 335 for this so-called diagnostic test, I received nothing more than a brief invoice with a few generic notes. There was no diagnostic report, no mention of gearbox or suspension, and no reference to the actual mechanical systems that would matter in a pre-purchase inspection. Frankly, my 83-year-old mother could have walked around the car and given me the same information. Even after following up with the person who originally referred me to this branch, I’m still waiting for a reasonable explanation. If this is what’s left of Mercedes-Benz service in South Africa — now seemingly operated by Motus — then customers deserve to be told. Because this experience felt nothing like the professionalism or technical excellence one expects from Mercedes-Benz.
0
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