Motus
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Motus
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Motus Toyota Capegate presents a sharply divided customer experience. Buyers consistently praise individual sales consultants, highlighting personalised attention, honest financial guidance, and a family friendly approach during vehicle purchases. However, a recurring theme is severe dissatisfaction with the service and aftersales departments, where customers describe prolonged repair delays, missing or incorrect parts, poor communication, unfulfilled licence plate deliveries, and dismissive interactions with service staff. Several reviewers reference unresolved escalations and indicate they will move future servicing elsewhere.
Performance(last 12 months):
Review Distribution
1|4 Reviews
Jul '25 - Jun '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 12:47
Rotten attitude from Sales Manager Kia Fourways
I am so shocked at the rotten attitude of Kia Fourways. Firstly, Claude does not respond to voice notes or email the deal on the day promised—this made me feel unvalued. We agreed on a trade-in for our car, and we told Claude clearly we needed to pay a deposit and then required around 4 weeks to get the cash from our funds. Claude understood this and did not object. Then the Sales Manager, Sibusiso, called me and kept interrupting. I told him I wanted to talk to him as Claude was ignoring me, or at least it felt that way. Sibusiso said he would update the quote and forward it, but that 4 weeks is not acceptable as we MUST wrap up the deal this month. This is a complete contradiction to what we agreed on with Claude, which makes it binding, so of course I got upset and communicated my anger. And just because I said this is bullsht, he turned himself into the victim and told me I am swearing at him. Yes, swearing is not good, but I did not swear AT him and simply used a word to release my anger. He then proceeded to play the victim, shouted at me, and put the phone down. I cannot believe that a consumer who was rightfully very angry due to their poor service and lack of commitment is not allowed to say “this is bullsht.” Does he not swear in general conversation or when he gets upset? I am shocked at how confidently he used that one word to turn himself into the victim. He is clearly a bad man and too confident! I am human and I err. So sorry for being human and so sorry for being rightfully angry! You can reply and take his side, but I did nothing wrong. ONLY if i swore at him personally and insulted him would he have the right to put the phone down. Sh*t isn't even a harsh swear word. It is often used in general and even professional conversation. He owes me an apology!
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 12:47
Rotten attitude from Sales Manager Kia Fourways
I am so shocked at the rotten attitude of Kia Fourways. Firstly, Claude does not respond to voice notes or email the deal on the day promised—this made me feel unvalued. We agreed on a trade-in for our car, and we told Claude clearly we needed to pay a deposit and then required around 4 weeks to get the cash from our funds. Claude understood this and did not object. Then the Sales Manager, Sibusiso, called me and kept interrupting. I told him I wanted to talk to him as Claude was ignoring me, or at least it felt that way. Sibusiso said he would update the quote and forward it, but that 4 weeks is not acceptable as we MUST wrap up the deal this month. This is a complete contradiction to what we agreed on with Claude, which makes it binding, so of course I got upset and communicated my anger. And just because I said this is bullsht, he turned himself into the victim and told me I am swearing at him. Yes, swearing is not good, but I did not swear AT him and simply used a word to release my anger. He then proceeded to play the victim, shouted at me, and put the phone down. I cannot believe that a consumer who was rightfully very angry due to their poor service and lack of commitment is not allowed to say “this is bullsht.” Does he not swear in general conversation or when he gets upset? I am shocked at how confidently he used that one word to turn himself into the victim. He is clearly a bad man and too confident! I am human and I err. So sorry for being human and so sorry for being rightfully angry! You can reply and take his side, but I did nothing wrong. ONLY if i swore at him personally and insulted him would he have the right to put the phone down. Sh*t isn't even a harsh swear word. It is often used in general and even professional conversation. He owes me an apology!
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Anonymous
1 reviews | Active since Jan 2020
7 Dec 2025, 06:44
Long outstanding car registrations
Bought the Kia pegas @ Hyundai Plokwane used cars beginning of Nov 25. No registration authority expired, driving with expired Authority. Please help I tried to push to do follow up but failed decimally. I'm preparing to return the car to the dealership now.
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Anonymous
1 reviews | Active since Jan 2020
7 Dec 2025, 06:44
Long outstanding car registrations
Bought the Kia pegas @ Hyundai Plokwane used cars beginning of Nov 25. No registration authority expired, driving with expired Authority. Please help I tried to push to do follow up but failed decimally. I'm preparing to return the car to the dealership now.
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Anonymous
1 reviews | Active since Jan 2020
15 Oct 2025, 18:36
Is Motus Really Representing Mercedes-Benz in South Africa?
I placed an online request using the exact words: “diagnostic test for engine, gearbox and suspension.” As I was considering purchasing a Mercedes-Benz, I wanted the reassurance of having it checked by the brand itself — the experts who should know their own vehicles best. To my surprise, I was referred to a branch operating under Motus. I wasn’t even sure who Motus was, but assumed they were officially part of Mercedes-Benz South Africa. Unfortunately, that assumption turned out to be a costly mistake. After paying R3 335 for this so-called diagnostic test, I received nothing more than a brief invoice with a few generic notes. There was no diagnostic report, no mention of gearbox or suspension, and no reference to the actual mechanical systems that would matter in a pre-purchase inspection. Frankly, my 83-year-old mother could have walked around the car and given me the same information. Even after following up with the person who originally referred me to this branch, I’m still waiting for a reasonable explanation. If this is what’s left of Mercedes-Benz service in South Africa — now seemingly operated by Motus — then customers deserve to be told. Because this experience felt nothing like the professionalism or technical excellence one expects from Mercedes-Benz.
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Anonymous
1 reviews | Active since Jan 2020
15 Oct 2025, 18:36
Is Motus Really Representing Mercedes-Benz in South Africa?
I placed an online request using the exact words: “diagnostic test for engine, gearbox and suspension.” As I was considering purchasing a Mercedes-Benz, I wanted the reassurance of having it checked by the brand itself — the experts who should know their own vehicles best. To my surprise, I was referred to a branch operating under Motus. I wasn’t even sure who Motus was, but assumed they were officially part of Mercedes-Benz South Africa. Unfortunately, that assumption turned out to be a costly mistake. After paying R3 335 for this so-called diagnostic test, I received nothing more than a brief invoice with a few generic notes. There was no diagnostic report, no mention of gearbox or suspension, and no reference to the actual mechanical systems that would matter in a pre-purchase inspection. Frankly, my 83-year-old mother could have walked around the car and given me the same information. Even after following up with the person who originally referred me to this branch, I’m still waiting for a reasonable explanation. If this is what’s left of Mercedes-Benz service in South Africa — now seemingly operated by Motus — then customers deserve to be told. Because this experience felt nothing like the professionalism or technical excellence one expects from Mercedes-Benz.
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Anonymous
1 reviews | Active since Jan 2020
1 Aug 2025, 13:10
Bad service
I booked my MG Zs luxury for a service, then was advices to bring it between 7am_8am My car was still not attended to at 15h00 as it has a dashboard camera I had to call in first to complain What is the point of making a booking and bringing a car in at 8 only for it to be attended after 3pm. I knock off and still have to wait for my car Not prioritized Their number 0124705999
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Anonymous
1 reviews | Active since Jan 2020
1 Aug 2025, 13:10
Bad service
I booked my MG Zs luxury for a service, then was advices to bring it between 7am_8am My car was still not attended to at 15h00 as it has a dashboard camera I had to call in first to complain What is the point of making a booking and bringing a car in at 8 only for it to be attended after 3pm. I knock off and still have to wait for my car Not prioritized Their number 0124705999
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2024, 14:22
Motus Isuzu Kimberly branch rude, discriminative and rude service
Worse service from Kimberley Isuzu branch Every time I go to the Kimberley Isuzu branch I would be 1st in line for a service but I always get my car at past 16:00 and this has happened repeatedly, they discriminate customers who pay same amount for services ,because all other cars that came after me would have been completed , well as mine which was 1st in line comes last , when I complained about this they blamed it on innovation which is a lie because the last two services I did where under Isuzu service plan the service was the same and with a rude service consultant , when I asked why am I receiving such unkind service she was rude and wasn’t willing to listen , her co worker was even more attentive than her she just wanted to get rid of me . For paying customers and who use the Isuzu brand we don’t deserve such nonsense service other branches have kind and attentive customer service I never had issues with Polokwane branch , Kimberley branch has been **** since I started servicing there with the same consultant and is one nonsense after another how does a person wait for 9 hours well they arrived at 6 at your branch so they could be 1st in line when you open at 7:15 and they get their car at 16:00 . Unprofessional and rude service I wouldn’t recommend anyone to use this branch for service it has the worst service I have ever. Received from any dealership .
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2024, 14:22
Motus Isuzu Kimberly branch rude, discriminative and rude service
Worse service from Kimberley Isuzu branch Every time I go to the Kimberley Isuzu branch I would be 1st in line for a service but I always get my car at past 16:00 and this has happened repeatedly, they discriminate customers who pay same amount for services ,because all other cars that came after me would have been completed , well as mine which was 1st in line comes last , when I complained about this they blamed it on innovation which is a lie because the last two services I did where under Isuzu service plan the service was the same and with a rude service consultant , when I asked why am I receiving such unkind service she was rude and wasn’t willing to listen , her co worker was even more attentive than her she just wanted to get rid of me . For paying customers and who use the Isuzu brand we don’t deserve such nonsense service other branches have kind and attentive customer service I never had issues with Polokwane branch , Kimberley branch has been **** since I started servicing there with the same consultant and is one nonsense after another how does a person wait for 9 hours well they arrived at 6 at your branch so they could be 1st in line when you open at 7:15 and they get their car at 16:00 . Unprofessional and rude service I wouldn’t recommend anyone to use this branch for service it has the worst service I have ever. Received from any dealership .
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Anonymous
1 reviews | Active since Jan 2020
25 Oct 2024, 14:16
Extremely disappointing service which I never expected for Motus
Motus Nelspruit advertised a Renault Kwid 2024 model for R134 900- with 6564km's . On Tuesday morning early I phoned the branch and spoke to Thami who at the time was very helpful. He sent me the quote and 10H10 I sent the email will all documentation required plus proof of payment for this cash deal. He then started telling me that he just need to check the kilometer because a staff member drives this car and need to check the kilometers. I said I'm fine with that it is natural that a demo model is driven and kilometers will be slightly more. By the afternoon he had not sent me the paper work because "he still wanted to check the kilometers". Next thing this car is no longer available because it's "been in an accident". They going to try and get me another vehicle and I must give them until Friday. The only time I received any feedback was if I phoned them, not once did they even phone me and offer me anything else, yet they keeping my money all this time. By Friday afternoon when I had had enough I phoned I phoned Thami AGAIN!! He then sent me an email tell me they will refund my money. I understand from a previous review that this is not the first time they do this. I am now insisting on my money back in my account with interest as I await to see this happen.
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Anonymous
1 reviews | Active since Jan 2020
25 Oct 2024, 14:16
Extremely disappointing service which I never expected for Motus
Motus Nelspruit advertised a Renault Kwid 2024 model for R134 900- with 6564km's . On Tuesday morning early I phoned the branch and spoke to Thami who at the time was very helpful. He sent me the quote and 10H10 I sent the email will all documentation required plus proof of payment for this cash deal. He then started telling me that he just need to check the kilometer because a staff member drives this car and need to check the kilometers. I said I'm fine with that it is natural that a demo model is driven and kilometers will be slightly more. By the afternoon he had not sent me the paper work because "he still wanted to check the kilometers". Next thing this car is no longer available because it's "been in an accident". They going to try and get me another vehicle and I must give them until Friday. The only time I received any feedback was if I phoned them, not once did they even phone me and offer me anything else, yet they keeping my money all this time. By Friday afternoon when I had had enough I phoned I phoned Thami AGAIN!! He then sent me an email tell me they will refund my money. I understand from a previous review that this is not the first time they do this. I am now insisting on my money back in my account with interest as I await to see this happen.
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Anonymous
1 reviews | Active since Jan 2020
12 Mar 2024, 12:58
Spare key and Service book
I have bought a car Datsun Go At Motus Renault Montana on the 5th February 1924 salesperson who was assisting me told me that he will deliver spare key and service Book till today no service book and spare key when i call him he will say the person who is on leave has spare keys will be back on 1 march 2024 and on 1 March called him says he will organise i have been calling till today struggling to get Service book and spare keys its been a month Service there is poor
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Anonymous
1 reviews | Active since Jan 2020
12 Mar 2024, 12:58
Spare key and Service book
I have bought a car Datsun Go At Motus Renault Montana on the 5th February 1924 salesperson who was assisting me told me that he will deliver spare key and service Book till today no service book and spare key when i call him he will say the person who is on leave has spare keys will be back on 1 march 2024 and on 1 March called him says he will organise i have been calling till today struggling to get Service book and spare keys its been a month Service there is poor
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