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Motus
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, Motus VW faces widespread criticism across multiple branches including Fourways, Midrand, East Rand, Germiston, and Alberton. Recurring complaints centre on poor after-sales service, unresolved vehicle defects, broken promises regarding spare keys and reimbursements, and negligent workshop practices such as returning cars without oil or with new faults. Communication breakdowns and management unresponsiveness are frequently cited. Positive experiences highlight individual staff members like Enoch, Rudi Klopper, Elizabeth, and Santie du Preez, who deliver exceptional sales and diagnostic service, though these remain the minority.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Motus
Based on recent customer reviews, Motus VW faces widespread criticism across multiple branches including Fourways, Midrand, East Rand, Germiston, and Alberton. Recurring complaints centre on poor after-sales service, unresolved vehicle defects, broken promises regarding spare keys and reimbursements, and negligent workshop practices such as returning cars without oil or with new faults. Communication breakdowns and management unresponsiveness are frequently cited. Positive experiences highlight individual staff members like Enoch, Rudi Klopper, Elizabeth, and Santie du Preez, who deliver exceptional sales and diagnostic service, though these remain the minority.
Motus has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Motus across 29 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencemM
maria M
1 reviews | Active since Jan 2020
7 Dec 2025, 06:44
Long outstanding car registrations
Bought the Kia pegas @ Hyundai Plokwane used cars beginning of Nov 25. No registration authority expired, driving with expired Authority. Please help I tried to push to do follow up but failed decimally. I'm preparing to return the car to the dealership now.
Helpful (0)
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maria M
1 reviews | Active since Jan 2020
7 Dec 2025, 06:44
Long outstanding car registrations
Bought the Kia pegas @ Hyundai Plokwane used cars beginning of Nov 25. No registration authority expired, driving with expired Authority. Please help I tried to push to do follow up but failed decimally. I'm preparing to return the car to the dealership now.
0
Replies (0)KS
Kurt S
1 reviews | Active since Jan 2020
15 Oct 2025, 18:36
Is Motus Really Representing Mercedes-Benz in South Africa?
I placed an online request using the exact words: “diagnostic test for engine, gearbox and suspension.” As I was considering purchasing a Mercedes-Benz, I wanted the reassurance of having it checked by the brand itself — the experts who should know their own vehicles best. To my surprise, I was referred to a branch operating under Motus. I wasn’t even sure who Motus was, but assumed they were officially part of Mercedes-Benz South Africa. Unfortunately, that assumption turned out to be a costly mistake. After paying R3 335 for this so-called diagnostic test, I received nothing more than a brief invoice with a few generic notes. There was no diagnostic report, no mention of gearbox or suspension, and no reference to the actual mechanical systems that would matter in a pre-purchase inspection. Frankly, my 83-year-old mother could have walked around the car and given me the same information. Even after following up with the person who originally referred me to this branch, I’m still waiting for a reasonable explanation. If this is what’s left of Mercedes-Benz service in South Africa — now seemingly operated by Motus — then customers deserve to be told. Because this experience felt nothing like the professionalism or technical excellence one expects from Mercedes-Benz.
Helpful (0)
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Kurt S
1 reviews | Active since Jan 2020
15 Oct 2025, 18:36
Is Motus Really Representing Mercedes-Benz in South Africa?
I placed an online request using the exact words: “diagnostic test for engine, gearbox and suspension.” As I was considering purchasing a Mercedes-Benz, I wanted the reassurance of having it checked by the brand itself — the experts who should know their own vehicles best. To my surprise, I was referred to a branch operating under Motus. I wasn’t even sure who Motus was, but assumed they were officially part of Mercedes-Benz South Africa. Unfortunately, that assumption turned out to be a costly mistake. After paying R3 335 for this so-called diagnostic test, I received nothing more than a brief invoice with a few generic notes. There was no diagnostic report, no mention of gearbox or suspension, and no reference to the actual mechanical systems that would matter in a pre-purchase inspection. Frankly, my 83-year-old mother could have walked around the car and given me the same information. Even after following up with the person who originally referred me to this branch, I’m still waiting for a reasonable explanation. If this is what’s left of Mercedes-Benz service in South Africa — now seemingly operated by Motus — then customers deserve to be told. Because this experience felt nothing like the professionalism or technical excellence one expects from Mercedes-Benz.
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Replies (0)PM
Phindile M
1 reviews | Active since Jan 2020
1 Aug 2025, 13:10
Bad service
I booked my MG Zs luxury for a service, then was advices to bring it between 7am_8am My car was still not attended to at 15h00 as it has a dashboard camera I had to call in first to complain What is the point of making a booking and bringing a car in at 8 only for it to be attended after 3pm. I knock off and still have to wait for my car Not prioritized Their number 0124705999
Helpful (0)
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Phindile M
1 reviews | Active since Jan 2020
1 Aug 2025, 13:10
Bad service
I booked my MG Zs luxury for a service, then was advices to bring it between 7am_8am My car was still not attended to at 15h00 as it has a dashboard camera I had to call in first to complain What is the point of making a booking and bringing a car in at 8 only for it to be attended after 3pm. I knock off and still have to wait for my car Not prioritized Their number 0124705999
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Replies (0)DM
Douglas M
1 reviews | Active since Jan 2020
11 Dec 2024, 14:22
Motus Isuzu Kimberly branch rude, discriminative and rude service
Worse service from Kimberley Isuzu branch Every time I go to the Kimberley Isuzu branch I would be 1st in line for a service but I always get my car at past 16:00 and this has happened repeatedly, they discriminate customers who pay same amount for services ,because all other cars that came after me would have been completed , well as mine which was 1st in line comes last , when I complained about this they blamed it on innovation which is a lie because the last two services I did where under Isuzu service plan the service was the same and with a rude service consultant , when I asked why am I receiving such unkind service she was rude and wasn’t willing to listen , her co worker was even more attentive than her she just wanted to get rid of me . For paying customers and who use the Isuzu brand we don’t deserve such nonsense service other branches have kind and attentive customer service I never had issues with Polokwane branch , Kimberley branch has been **** since I started servicing there with the same consultant and is one nonsense after another how does a person wait for 9 hours well they arrived at 6 at your branch so they could be 1st in line when you open at 7:15 and they get their car at 16:00 . Unprofessional and rude service I wouldn’t recommend anyone to use this branch for service it has the worst service I have ever. Received from any dealership .
Helpful (0)
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Douglas M
1 reviews | Active since Jan 2020
11 Dec 2024, 14:22
Motus Isuzu Kimberly branch rude, discriminative and rude service
Worse service from Kimberley Isuzu branch Every time I go to the Kimberley Isuzu branch I would be 1st in line for a service but I always get my car at past 16:00 and this has happened repeatedly, they discriminate customers who pay same amount for services ,because all other cars that came after me would have been completed , well as mine which was 1st in line comes last , when I complained about this they blamed it on innovation which is a lie because the last two services I did where under Isuzu service plan the service was the same and with a rude service consultant , when I asked why am I receiving such unkind service she was rude and wasn’t willing to listen , her co worker was even more attentive than her she just wanted to get rid of me . For paying customers and who use the Isuzu brand we don’t deserve such nonsense service other branches have kind and attentive customer service I never had issues with Polokwane branch , Kimberley branch has been **** since I started servicing there with the same consultant and is one nonsense after another how does a person wait for 9 hours well they arrived at 6 at your branch so they could be 1st in line when you open at 7:15 and they get their car at 16:00 . Unprofessional and rude service I wouldn’t recommend anyone to use this branch for service it has the worst service I have ever. Received from any dealership .
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Replies (0)MR
Michelle R
1 reviews | Active since Jan 2020
25 Oct 2024, 14:16
Extremely disappointing service which I never expected for Motus
Motus Nelspruit advertised a Renault Kwid 2024 model for R134 900- with 6564km's . On Tuesday morning early I phoned the branch and spoke to Thami who at the time was very helpful. He sent me the quote and 10H10 I sent the email will all documentation required plus proof of payment for this cash deal. He then started telling me that he just need to check the kilometer because a staff member drives this car and need to check the kilometers. I said I'm fine with that it is natural that a demo model is driven and kilometers will be slightly more. By the afternoon he had not sent me the paper work because "he still wanted to check the kilometers". Next thing this car is no longer available because it's "been in an accident". They going to try and get me another vehicle and I must give them until Friday. The only time I received any feedback was if I phoned them, not once did they even phone me and offer me anything else, yet they keeping my money all this time. By Friday afternoon when I had had enough I phoned I phoned Thami AGAIN!! He then sent me an email tell me they will refund my money. I understand from a previous review that this is not the first time they do this. I am now insisting on my money back in my account with interest as I await to see this happen.
Helpful (0)
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Michelle R
1 reviews | Active since Jan 2020
25 Oct 2024, 14:16
Extremely disappointing service which I never expected for Motus
Motus Nelspruit advertised a Renault Kwid 2024 model for R134 900- with 6564km's . On Tuesday morning early I phoned the branch and spoke to Thami who at the time was very helpful. He sent me the quote and 10H10 I sent the email will all documentation required plus proof of payment for this cash deal. He then started telling me that he just need to check the kilometer because a staff member drives this car and need to check the kilometers. I said I'm fine with that it is natural that a demo model is driven and kilometers will be slightly more. By the afternoon he had not sent me the paper work because "he still wanted to check the kilometers". Next thing this car is no longer available because it's "been in an accident". They going to try and get me another vehicle and I must give them until Friday. The only time I received any feedback was if I phoned them, not once did they even phone me and offer me anything else, yet they keeping my money all this time. By Friday afternoon when I had had enough I phoned I phoned Thami AGAIN!! He then sent me an email tell me they will refund my money. I understand from a previous review that this is not the first time they do this. I am now insisting on my money back in my account with interest as I await to see this happen.
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Replies (0)TR
Thilivhali R
1 reviews | Active since Jan 2020
29 Apr 2024, 13:48
DISHONESTY
Motus Honda in West Rand sold me car which was involved in accident and information was not disclosed to me
Helpful (0)
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Thilivhali R
1 reviews | Active since Jan 2020
29 Apr 2024, 13:48
DISHONESTY
Motus Honda in West Rand sold me car which was involved in accident and information was not disclosed to me
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Replies (0)KN
Kedibone N
1 reviews | Active since Jan 2020
12 Mar 2024, 12:58
Spare key and Service book
I have bought a car Datsun Go At Motus Renault Montana on the 5th February 1924 salesperson who was assisting me told me that he will deliver spare key and service Book till today no service book and spare key when i call him he will say the person who is on leave has spare keys will be back on 1 march 2024 and on 1 March called him says he will organise i have been calling till today struggling to get Service book and spare keys its been a month Service there is poor
Helpful (0)
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Kedibone N
1 reviews | Active since Jan 2020
12 Mar 2024, 12:58
Spare key and Service book
I have bought a car Datsun Go At Motus Renault Montana on the 5th February 1924 salesperson who was assisting me told me that he will deliver spare key and service Book till today no service book and spare key when i call him he will say the person who is on leave has spare keys will be back on 1 march 2024 and on 1 March called him says he will organise i have been calling till today struggling to get Service book and spare keys its been a month Service there is poor
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Replies (0)SM