Rotten attitude from Sales Manager Kia Fourways

I am so shocked at the rotten attitude of Kia Fourways. Firstly, Claude does not respond to voice notes or email the deal on the day promised—this made me feel unvalued. We agreed on a trade-in for our car, and we told Claude clearly we needed to pay a deposit and then required around 4 weeks to get the cash from our funds. Claude understood this and did not object.

Then the Sales Manager, Sibusiso, called me and kept interrupting. I told him I wanted to talk to him as Claude was ignoring me, or at least it felt that way. Sibusiso said he would update the quote and forward it, but that 4 weeks is not acceptable as we MUST wrap up the deal this month. This is a complete contradiction to what we agreed on with Claude, which makes it binding, so of course I got upset and communicated my anger.

And just because I said this is bullsht, he turned himself into the victim and told me I am swearing at him. Yes, swearing is not good, but I did not swear AT him and simply used a word to release my anger. He then proceeded to play the victim, shouted at me, and put the phone down. I cannot believe that a consumer who was rightfully very angry due to their poor service and lack of commitment is not allowed to say “this is bullsht.” Does he not swear in general conversation or when he gets upset? I am shocked at how confidently he used that one word to turn himself into the victim. He is clearly a bad man and too confident! I am human and I err. So sorry for being human and so sorry for being rightfully angry! You can reply and take his side, but I did nothing wrong. ONLY if i swore at him personally and insulted him would he have the right to put the phone down. Sh*t isn't even a harsh swear word. It is often used in general and even professional conversation. He owes me an apology!