CV
Carlia M
Active since May 2009
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Accident damage not disclosed.
I bought my Sportage from Kia East Rand in 2021. I was assured at the time that the car was accident free, however, in the last 2 years body putty started cracking, clearly indicating that the car was previously in an accident. In the beginning it looked like the cracking would be minimal, so I decided that the fight is not worth my effort. However, the cracking is now of such a nature that my car looks like it had a bad nose job. You can also see that a large part of the panel is still going to crack. The rear passenger door (right next to the body putty) on the driver's side stopped working soon after the putty started to crack, and you can hear the wind through that door. The door sounds hollow. I requested copies of the following on 21 January 2026- * all documents relating to the sale agreement between Kia and the seller of my car * if the vehicle was bought from another dealership, any documents relating to claims that it was accident free or disclosure of accidents * a copy of the Motus Assurance report * copies of all documents provided to me as part of the sales process. I received a response to say that they need to go look for the documents, and after my last follow up on 16 February, I have been ignored. You would think that buying from a dealership directly would reduce the risk of being ****med, but unfortunately not.
0 replies
5 months ago
Amazing claims experience
I had the pleasure to deal with Reabetswe Mabidikana from the Discovery Insure Claims Department. My broker logged my claim this morning for a missing pair of sunglasses. Reabetswe was allocated as the consultant on the claim, and she sent an email before lunch requesting the relevant documents. After receipt and review of the documents, she phoned me to confirm the claims details and do her validation checks. It is now 14:20 and my claim has been finalized. Thank you for your excellent service Reabetswe!
213 replies
64 months ago
Upgrade nightmare
Vodacom is useless. I tried to upgrade online, there was a technical error after everything was done. I got a SMS with a reference number, advising someone will call me, but if they don't I must phone 08217844. I phoned the number and no one could assist, claiming the ref number I have is not something they use. I also got an SMS advising that I upgraded to a new plan, but I didn't and there is also nothing on my profile. Do you want me to upgrade or must I migrate? There are much better offers out there, but I have been a loyal customer, however, that seems to be the only way forward.
183 replies
75 months ago
Ridiculous
It is ridiculous!! After I cancelled, within my 5 days, they haven’t refunded me and have continued to deduct money! I will warn everyone I know against them. I will now have to go to the Consumer Ombud as they do not answer emails or phone when promised.
56 replies
128 months ago
Divorcing cheating husband results in high premium
I informed OUTsurance that they needed to update my policy as I will be getting divorced end of the month. They wanted to increase my premium with more than R400.00 because I was no longer married. In the end, after holding on for about 20min, they stated that no worries, nothing was increased. When I got my new schedule, I noted that despite their promises, my vehicle and content premiums were higher than my 'married' premium. I don't think that this is a good example of treating customers fairly. I have been a loyal customer since 2009. Joined them before I got married, but don't think I should stay with them.
0 replies
135 months ago
ZAYNE PILLAY is awesome
I had the pleasure and privilege to deal with Zayne today. I am thinking of buying a new vehicle, but premium of insurance on a new vehicle is a concern. Zayne did everything in his power to assist me with the premium and was able to offer me a better deal than I thought I would ever get.<br> He was friendly and efficient and a true ambassador for the OUT values.
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
3 (50%)