Extremely customer experience

I drive a Nissan Qashqai 1.2t (2016)

I booked my car in for a service on 13th May 2024 with no engine light on after service was done and I collected my car on my way home engine light came on. I message the service agent Zanele Ursula Seti and advised her that my car was driven and enquired as to why it was driven, she couldn’t answer me, instead she asked me to bring the car in the next day so that they can check why the engine light was on. So, I was unable to take my car back in next day and took it back on the 15th of May 2024. On Friday the 17th Zanele Ursula Seti then sent me errors that was found on my vehicle and quotation followed. I was also informed that Peter Abrahams who was the foreman of the workshop was going to call me, well it took him and entire WEEK to call me just to tell me a whole lot of nothing and that he was going to investigate. I get that the car will be driven but I showed him the root that was taken, and times car left workshop and he up until this point didn’t get back to me months later. So, as a customer if I take my car in my licence, license disk gets scanned, and I need to sign papers when entering and leaving with vehicle. Why couldn’t Peter find out who left the premises with my car and why by just going to security. I then took it upon myself to have my timing chain replaced as quotation I received was almost 60k for parts and labour alone costed 10k. Tuesday 10th December 2024, I made and appointment again to let them have a look at the engine light I was charged R1250.00 which I paid only to be told that they can’t find the fault and engine light is still on and Technician is now claiming it’s the timing chain that wasn’t installed correctly. If I didn’t tell him that the chain was changed what would have blamed for being unable to find the fault? When I specifically explained to him what I'm experiencing when he called me and said he will check it but doesn’t seem that he ever did. I also informed the service agent Charlton I think that I was also quoted on suspension issues, can that also be checked and invoiced for it. Nothing received yet. I also advised him that I had and extended motor plan with motor Vaps which I confirmed with them that there is portion allocated for suspension, engine etc. Instead, when I fetched my vehicle, I saw on invoice that I declined work, but I was never called to asked if I would like them to attend to the suspension BAD service ever!! When I asked him about it and said I thought he was going to call me and ask me about the suspension work he couldn’t answer me and when I asked where the invoice is? he said he will send it to me, and I need to contact motor Vaps but haven’t received anything. I remember when I booked my car in for service, I also informed the service agent Zanele Ursula Seti in May that I have a service plan, she then called motor Vaps and got approval and sorted everything out. Why didn’t Charlton do the same??

Very disappointed about service I received from them and won't ever go back and definitely moving away from Nissan based on experience I had with Nissan PAROW .

No I email Nissan SA to complain waiting for a call for more than a week also

• Case Number: 01116523 • Assisting Dealer: Motus Nissan Parow • Date Logged: 2024/12/13 • Consultant: Vanecia Ndhlovana