Motus Nissan Parow
Claimed Business
|1.8|5 Reviews (last 12 months)|This business does not respond to reviews
Motus Nissan Parow
Claimed Business
|1.8
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1.8|5 Reviews
Jul '25 - Jun '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLV
Leonie V
1 reviews | Active since Jan 2020
21 May 2026, 13:22
Exceptional service from Motus Nissan Parow!
I’m based in Pretoria, and my Nissan Navara - which we use for company business in the Gansbaai area - is stored at Cape Town International Airport. Since Herm**** Nissan recently closed, I had no choice but to find the closest Nissan dealership to the airport, which led me to Motus Nissan Parow. Because the storage facility couldn’t assist with drop‑off or collection, I was in a difficult position. That’s when Parow’s service manager, Mumtaz Ebrahim, stepped in and went above and beyond. He personally arranged for my vehicle to be collected from the storage facility and safely returned after the service. I even received confirmation once everything was completed. This level of commitment and willingness to go the extra mile is rare. I am truly grateful for the assistance. If you’re looking for a Nissan dealership you can trust and rely on, I highly recommend Motus Nissan Parow. Hats off to the team - service like this deserves recognition! Leonie Vermaak
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Leonie V
1 reviews | Active since Jan 2020
21 May 2026, 13:22
Exceptional service from Motus Nissan Parow!
I’m based in Pretoria, and my Nissan Navara - which we use for company business in the Gansbaai area - is stored at Cape Town International Airport. Since Herm**** Nissan recently closed, I had no choice but to find the closest Nissan dealership to the airport, which led me to Motus Nissan Parow. Because the storage facility couldn’t assist with drop‑off or collection, I was in a difficult position. That’s when Parow’s service manager, Mumtaz Ebrahim, stepped in and went above and beyond. He personally arranged for my vehicle to be collected from the storage facility and safely returned after the service. I even received confirmation once everything was completed. This level of commitment and willingness to go the extra mile is rare. I am truly grateful for the assistance. If you’re looking for a Nissan dealership you can trust and rely on, I highly recommend Motus Nissan Parow. Hats off to the team - service like this deserves recognition! Leonie Vermaak
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Alphonzo L
1 reviews | Active since Jan 2020
26 Mar 2026, 07:39
Horrible service
I bought a brand-new vehicle by Nissan Motus Parow that I'm driving for a year and 4 months now. In this period i had to take the vehicle in on 5 occasions with the same problem. Sales Manager told me they make 1000s of vehicles and one or two of them(vehicles) have technical issues and unfortunately, I'm sitting with one. According to the report is that there is an opening by the flange gasket. That they keep on fixing and fixing but no one can tell me what the cause of this problem is. My vehicle is currently at the workshop by Nissan and on top of that, I've been calling since yesterday just for an update, but your calls stop by the reception, and they don't call back as well. This is the most unprofessional organisation I've come across. I will advise anyone to not buy a vehicle by Nissan Motus Parow.
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Alphonzo L
1 reviews | Active since Jan 2020
26 Mar 2026, 07:39
Horrible service
I bought a brand-new vehicle by Nissan Motus Parow that I'm driving for a year and 4 months now. In this period i had to take the vehicle in on 5 occasions with the same problem. Sales Manager told me they make 1000s of vehicles and one or two of them(vehicles) have technical issues and unfortunately, I'm sitting with one. According to the report is that there is an opening by the flange gasket. That they keep on fixing and fixing but no one can tell me what the cause of this problem is. My vehicle is currently at the workshop by Nissan and on top of that, I've been calling since yesterday just for an update, but your calls stop by the reception, and they don't call back as well. This is the most unprofessional organisation I've come across. I will advise anyone to not buy a vehicle by Nissan Motus Parow.
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Navadou
1 reviews | Active since Jan 2020
29 Jan 2026, 13:05
"Horrible experience with Renault [Motus Nissan Parow]
"Horrible experience with Renault [Motus Nissan Parow]. My [Renault triber] has been with them for 36 hours and still no diagnosis or fix. Customer service is all over the place - unresponsive and unhelpful. Not impressed. Wouldn't recommend."
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Navadou
1 reviews | Active since Jan 2020
29 Jan 2026, 13:05
"Horrible experience with Renault [Motus Nissan Parow]
"Horrible experience with Renault [Motus Nissan Parow]. My [Renault triber] has been with them for 36 hours and still no diagnosis or fix. Customer service is all over the place - unresponsive and unhelpful. Not impressed. Wouldn't recommend."
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Cedric W
1 reviews | Active since Jan 2020
23 Dec 2025, 16:06
Broken triber
I bought a 2022 Renault triber automatic .it has a 6 year warranty.. Which expires in 2027..for almost 3 years the car has been in and out of Renault parows workshop.. The car has been there since 19th August 2025 till to this day the car has been standing, waiting for parts. I've ask for a similar car because my family is going camping 26th December 2025..their customer service and communication are very, very poor.. I received a Renault kwid as a courtesy car.. But it's to small for camping.. For the 3 years I'm owning the car, I only drove it for 1 year.. The rest of the time the car was in the workshop for repairs...
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Cedric W
1 reviews | Active since Jan 2020
23 Dec 2025, 16:06
Broken triber
I bought a 2022 Renault triber automatic .it has a 6 year warranty.. Which expires in 2027..for almost 3 years the car has been in and out of Renault parows workshop.. The car has been there since 19th August 2025 till to this day the car has been standing, waiting for parts. I've ask for a similar car because my family is going camping 26th December 2025..their customer service and communication are very, very poor.. I received a Renault kwid as a courtesy car.. But it's to small for camping.. For the 3 years I'm owning the car, I only drove it for 1 year.. The rest of the time the car was in the workshop for repairs...
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Colleen C
1 reviews | Active since Jan 2020
21 Aug 2025, 17:15
They were my service provider since 2018 when i purchased my vehicle
They were my service provider since 2018 when i purchased my vehicle. All repairs and services were done by them. My last service and repair was for a timing chain. Job done and after 4700 km in 5 months my vehicle broke down again. On first inspection they said it was to do with a sprocket on timing chain. But 2 days later changed their diagnosis. My vehicle ended up on the s****yard. Needles to say my faith in the brand is -0 .
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Colleen C
1 reviews | Active since Jan 2020
21 Aug 2025, 17:15
They were my service provider since 2018 when i purchased my vehicle
They were my service provider since 2018 when i purchased my vehicle. All repairs and services were done by them. My last service and repair was for a timing chain. Job done and after 4700 km in 5 months my vehicle broke down again. On first inspection they said it was to do with a sprocket on timing chain. But 2 days later changed their diagnosis. My vehicle ended up on the s****yard. Needles to say my faith in the brand is -0 .
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Replies (0)LP
Lyle P
1 reviews | Active since Jan 2020
25 Mar 2025, 12:19
Bad service
The gentleman at the front desk seemed very nice. I left my vehicle for the service and they even gave me a call during the day to ask for permission to fix a chip in my windscreen Later I received a call to say that I cannot get my vehicle before they receive payment. Note that I have a service plan and I gave them the authorisation letter which is also a guarantee of payment. I spoke to the manager who told me that's their policy. I informed her that this is not my first time I came there for a service with the exact same vehicle and service plan and they Previously gave me my vehicle and were in contact with the insurance provider for payment. Eventually the situation escalated to the dealer principal and this Indian lady (no disrespect to her beliefs) was so arrogant and rude about the situation. I told her that their lack of communication is not my problem as I was not informed of this and if I had known I would not have let them service my car. That's my last time going to motus nissan parrow. On top of that they didn't even clean my car
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Lyle P
1 reviews | Active since Jan 2020
25 Mar 2025, 12:19
Bad service
The gentleman at the front desk seemed very nice. I left my vehicle for the service and they even gave me a call during the day to ask for permission to fix a chip in my windscreen Later I received a call to say that I cannot get my vehicle before they receive payment. Note that I have a service plan and I gave them the authorisation letter which is also a guarantee of payment. I spoke to the manager who told me that's their policy. I informed her that this is not my first time I came there for a service with the exact same vehicle and service plan and they Previously gave me my vehicle and were in contact with the insurance provider for payment. Eventually the situation escalated to the dealer principal and this Indian lady (no disrespect to her beliefs) was so arrogant and rude about the situation. I told her that their lack of communication is not my problem as I was not informed of this and if I had known I would not have let them service my car. That's my last time going to motus nissan parrow. On top of that they didn't even clean my car
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Emile S
1 reviews | Active since Jan 2020
13 Mar 2025, 07:12
Service plan ****
They seemed helpful at first, very friendly, but two years later, when I tried to use the extended service plan they added, it wasn't valid, because they only extended the time line of the service from 36 months to 60 months but expires at 0km. Whichever comes first, It expires before the standard service plan. And you pay for it Beware when buying a car from them, double-check your contract. They'll also sneak in useless extras and anything they can for an extra buck. Dishonest and infuriating, just *****. Beware
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Emile S
1 reviews | Active since Jan 2020
13 Mar 2025, 07:12
Service plan ****
They seemed helpful at first, very friendly, but two years later, when I tried to use the extended service plan they added, it wasn't valid, because they only extended the time line of the service from 36 months to 60 months but expires at 0km. Whichever comes first, It expires before the standard service plan. And you pay for it Beware when buying a car from them, double-check your contract. They'll also sneak in useless extras and anything they can for an extra buck. Dishonest and infuriating, just *****. Beware
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Mogamad F
1 reviews | Active since Jan 2020
23 Dec 2024, 05:52
Extremely customer experience
I drive a Nissan Qashqai 1.2t (2016) I booked my car in for a service on 13th May 2024 with no engine light on after service was done and I collected my car on my way home engine light came on. I message the service agent Zanele Ursula Seti and advised her that my car was driven and enquired as to why it was driven, she couldn’t answer me, instead she asked me to bring the car in the next day so that they can check why the engine light was on. So, I was unable to take my car back in next day and took it back on the 15th of May 2024. On Friday the 17th Zanele Ursula Seti then sent me errors that was found on my vehicle and quotation followed. I was also informed that Peter Abrahams who was the foreman of the workshop was going to call me, well it took him and entire WEEK to call me just to tell me a whole lot of nothing and that he was going to investigate. I get that the car will be driven but I showed him the root that was taken, and times car left workshop and he up until this point didn’t get back to me months later. So, as a customer if I take my car in my licence, license disk gets scanned, and I need to sign papers when entering and leaving with vehicle. Why couldn’t Peter find out who left the premises with my car and why by just going to security. I then took it upon myself to have my timing chain replaced as quotation I received was almost 60k for parts and labour alone costed 10k. Tuesday 10th December 2024, I made and appointment again to let them have a look at the engine light I was charged R1250.00 which I paid only to be told that they can’t find the fault and engine light is still on and Technician is now claiming it’s the timing chain that wasn’t installed correctly. If I didn’t tell him that the chain was changed what would have blamed for being unable to find the fault? When I specifically explained to him what I'm experiencing when he called me and said he will check it but doesn’t seem that he ever did. I also informed the service agent Charlton I think that I was also quoted on suspension issues, can that also be checked and invoiced for it. Nothing received yet. I also advised him that I had and extended motor plan with motor Vaps which I confirmed with them that there is portion allocated for suspension, engine etc. Instead, when I fetched my vehicle, I saw on invoice that I declined work, but I was never called to asked if I would like them to attend to the suspension BAD service ever!! When I asked him about it and said I thought he was going to call me and ask me about the suspension work he couldn’t answer me and when I asked where the invoice is? he said he will send it to me, and I need to contact motor Vaps but haven’t received anything. I remember when I booked my car in for service, I also informed the service agent Zanele Ursula Seti in May that I have a service plan, she then called motor Vaps and got approval and sorted everything out. Why didn’t Charlton do the same?? Very disappointed about service I received from them and won't ever go back and definitely moving away from Nissan based on experience I had with Nissan PAROW . No I email Nissan SA to complain waiting for a call for more than a week also • Case Number: 01116523 • Assisting Dealer: Motus Nissan Parow • Date Logged: 2024/12/13 • Consultant: Vanecia Ndhlovana
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Mogamad F
1 reviews | Active since Jan 2020
23 Dec 2024, 05:52
Extremely customer experience
I drive a Nissan Qashqai 1.2t (2016) I booked my car in for a service on 13th May 2024 with no engine light on after service was done and I collected my car on my way home engine light came on. I message the service agent Zanele Ursula Seti and advised her that my car was driven and enquired as to why it was driven, she couldn’t answer me, instead she asked me to bring the car in the next day so that they can check why the engine light was on. So, I was unable to take my car back in next day and took it back on the 15th of May 2024. On Friday the 17th Zanele Ursula Seti then sent me errors that was found on my vehicle and quotation followed. I was also informed that Peter Abrahams who was the foreman of the workshop was going to call me, well it took him and entire WEEK to call me just to tell me a whole lot of nothing and that he was going to investigate. I get that the car will be driven but I showed him the root that was taken, and times car left workshop and he up until this point didn’t get back to me months later. So, as a customer if I take my car in my licence, license disk gets scanned, and I need to sign papers when entering and leaving with vehicle. Why couldn’t Peter find out who left the premises with my car and why by just going to security. I then took it upon myself to have my timing chain replaced as quotation I received was almost 60k for parts and labour alone costed 10k. Tuesday 10th December 2024, I made and appointment again to let them have a look at the engine light I was charged R1250.00 which I paid only to be told that they can’t find the fault and engine light is still on and Technician is now claiming it’s the timing chain that wasn’t installed correctly. If I didn’t tell him that the chain was changed what would have blamed for being unable to find the fault? When I specifically explained to him what I'm experiencing when he called me and said he will check it but doesn’t seem that he ever did. I also informed the service agent Charlton I think that I was also quoted on suspension issues, can that also be checked and invoiced for it. Nothing received yet. I also advised him that I had and extended motor plan with motor Vaps which I confirmed with them that there is portion allocated for suspension, engine etc. Instead, when I fetched my vehicle, I saw on invoice that I declined work, but I was never called to asked if I would like them to attend to the suspension BAD service ever!! When I asked him about it and said I thought he was going to call me and ask me about the suspension work he couldn’t answer me and when I asked where the invoice is? he said he will send it to me, and I need to contact motor Vaps but haven’t received anything. I remember when I booked my car in for service, I also informed the service agent Zanele Ursula Seti in May that I have a service plan, she then called motor Vaps and got approval and sorted everything out. Why didn’t Charlton do the same?? Very disappointed about service I received from them and won't ever go back and definitely moving away from Nissan based on experience I had with Nissan PAROW . No I email Nissan SA to complain waiting for a call for more than a week also • Case Number: 01116523 • Assisting Dealer: Motus Nissan Parow • Date Logged: 2024/12/13 • Consultant: Vanecia Ndhlovana
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