Motus Nissan Parow
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Motus Nissan Parow
Motus Nissan Parow has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Motus Nissan Parow across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
Navadou
1 reviews | Active since Jan 2020
29 Jan 2026, 13:05
"Horrible experience with Renault [Motus Nissan Parow]
"Horrible experience with Renault [Motus Nissan Parow]. My [Renault triber] has been with them for 36 hours and still no diagnosis or fix. Customer service is all over the place - unresponsive and unhelpful. Not impressed. Wouldn't recommend."
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Navadou
1 reviews | Active since Jan 2020
29 Jan 2026, 13:05
"Horrible experience with Renault [Motus Nissan Parow]
"Horrible experience with Renault [Motus Nissan Parow]. My [Renault triber] has been with them for 36 hours and still no diagnosis or fix. Customer service is all over the place - unresponsive and unhelpful. Not impressed. Wouldn't recommend."
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Cedric W
1 reviews | Active since Jan 2020
23 Dec 2025, 16:06
Broken triber
I bought a 2022 Renault triber automatic .it has a 6 year warranty.. Which expires in 2027..for almost 3 years the car has been in and out of Renault parows workshop.. The car has been there since 19th August 2025 till to this day the car has been standing, waiting for parts. I've ask for a similar car because my family is going camping 26th December 2025..their customer service and communication are very, very poor.. I received a Renault kwid as a courtesy car.. But it's to small for camping.. For the 3 years I'm owning the car, I only drove it for 1 year.. The rest of the time the car was in the workshop for repairs...
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Cedric W
1 reviews | Active since Jan 2020
23 Dec 2025, 16:06
Broken triber
I bought a 2022 Renault triber automatic .it has a 6 year warranty.. Which expires in 2027..for almost 3 years the car has been in and out of Renault parows workshop.. The car has been there since 19th August 2025 till to this day the car has been standing, waiting for parts. I've ask for a similar car because my family is going camping 26th December 2025..their customer service and communication are very, very poor.. I received a Renault kwid as a courtesy car.. But it's to small for camping.. For the 3 years I'm owning the car, I only drove it for 1 year.. The rest of the time the car was in the workshop for repairs...
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Colleen C
1 reviews | Active since Jan 2020
21 Aug 2025, 17:15
They were my service provider since 2018 when i purchased my vehicle
They were my service provider since 2018 when i purchased my vehicle. All repairs and services were done by them. My last service and repair was for a timing chain. Job done and after 4700 km in 5 months my vehicle broke down again. On first inspection they said it was to do with a sprocket on timing chain. But 2 days later changed their diagnosis. My vehicle ended up on the s****yard. Needles to say my faith in the brand is -0 .
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Colleen C
1 reviews | Active since Jan 2020
21 Aug 2025, 17:15
They were my service provider since 2018 when i purchased my vehicle
They were my service provider since 2018 when i purchased my vehicle. All repairs and services were done by them. My last service and repair was for a timing chain. Job done and after 4700 km in 5 months my vehicle broke down again. On first inspection they said it was to do with a sprocket on timing chain. But 2 days later changed their diagnosis. My vehicle ended up on the s****yard. Needles to say my faith in the brand is -0 .
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Replies (0)LP
Lyle P
1 reviews | Active since Jan 2020
25 Mar 2025, 12:19
Bad service
The gentleman at the front desk seemed very nice. I left my vehicle for the service and they even gave me a call during the day to ask for permission to fix a chip in my windscreen Later I received a call to say that I cannot get my vehicle before they receive payment. Note that I have a service plan and I gave them the authorisation letter which is also a guarantee of payment. I spoke to the manager who told me that's their policy. I informed her that this is not my first time I came there for a service with the exact same vehicle and service plan and they Previously gave me my vehicle and were in contact with the insurance provider for payment. Eventually the situation escalated to the dealer principal and this Indian lady (no disrespect to her beliefs) was so arrogant and rude about the situation. I told her that their lack of communication is not my problem as I was not informed of this and if I had known I would not have let them service my car. That's my last time going to motus nissan parrow. On top of that they didn't even clean my car
Helpful (0)
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Lyle P
1 reviews | Active since Jan 2020
25 Mar 2025, 12:19
Bad service
The gentleman at the front desk seemed very nice. I left my vehicle for the service and they even gave me a call during the day to ask for permission to fix a chip in my windscreen Later I received a call to say that I cannot get my vehicle before they receive payment. Note that I have a service plan and I gave them the authorisation letter which is also a guarantee of payment. I spoke to the manager who told me that's their policy. I informed her that this is not my first time I came there for a service with the exact same vehicle and service plan and they Previously gave me my vehicle and were in contact with the insurance provider for payment. Eventually the situation escalated to the dealer principal and this Indian lady (no disrespect to her beliefs) was so arrogant and rude about the situation. I told her that their lack of communication is not my problem as I was not informed of this and if I had known I would not have let them service my car. That's my last time going to motus nissan parrow. On top of that they didn't even clean my car
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Replies (0)ES
Emile S
1 reviews | Active since Jan 2020
13 Mar 2025, 07:12
Service plan ****
They seemed helpful at first, very friendly, but two years later, when I tried to use the extended service plan they added, it wasn't valid, because they only extended the time line of the service from 36 months to 60 months but expires at 0km. Whichever comes first, It expires before the standard service plan. And you pay for it Beware when buying a car from them, double-check your contract. They'll also sneak in useless extras and anything they can for an extra buck. Dishonest and infuriating, just *****. Beware
Helpful (0)
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Emile S
1 reviews | Active since Jan 2020
13 Mar 2025, 07:12
Service plan ****
They seemed helpful at first, very friendly, but two years later, when I tried to use the extended service plan they added, it wasn't valid, because they only extended the time line of the service from 36 months to 60 months but expires at 0km. Whichever comes first, It expires before the standard service plan. And you pay for it Beware when buying a car from them, double-check your contract. They'll also sneak in useless extras and anything they can for an extra buck. Dishonest and infuriating, just *****. Beware
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Replies (0)MF
Mogamad F
1 reviews | Active since Jan 2020
23 Dec 2024, 05:52
Extremely customer experience
I drive a Nissan Qashqai 1.2t (2016) I booked my car in for a service on 13th May 2024 with no engine light on after service was done and I collected my car on my way home engine light came on. I message the service agent Zanele Ursula Seti and advised her that my car was driven and enquired as to why it was driven, she couldn’t answer me, instead she asked me to bring the car in the next day so that they can check why the engine light was on. So, I was unable to take my car back in next day and took it back on the 15th of May 2024. On Friday the 17th Zanele Ursula Seti then sent me errors that was found on my vehicle and quotation followed. I was also informed that Peter Abrahams who was the foreman of the workshop was going to call me, well it took him and entire WEEK to call me just to tell me a whole lot of nothing and that he was going to investigate. I get that the car will be driven but I showed him the root that was taken, and times car left workshop and he up until this point didn’t get back to me months later. So, as a customer if I take my car in my licence, license disk gets scanned, and I need to sign papers when entering and leaving with vehicle. Why couldn’t Peter find out who left the premises with my car and why by just going to security. I then took it upon myself to have my timing chain replaced as quotation I received was almost 60k for parts and labour alone costed 10k. Tuesday 10th December 2024, I made and appointment again to let them have a look at the engine light I was charged R1250.00 which I paid only to be told that they can’t find the fault and engine light is still on and Technician is now claiming it’s the timing chain that wasn’t installed correctly. If I didn’t tell him that the chain was changed what would have blamed for being unable to find the fault? When I specifically explained to him what I'm experiencing when he called me and said he will check it but doesn’t seem that he ever did. I also informed the service agent Charlton I think that I was also quoted on suspension issues, can that also be checked and invoiced for it. Nothing received yet. I also advised him that I had and extended motor plan with motor Vaps which I confirmed with them that there is portion allocated for suspension, engine etc. Instead, when I fetched my vehicle, I saw on invoice that I declined work, but I was never called to asked if I would like them to attend to the suspension BAD service ever!! When I asked him about it and said I thought he was going to call me and ask me about the suspension work he couldn’t answer me and when I asked where the invoice is? he said he will send it to me, and I need to contact motor Vaps but haven’t received anything. I remember when I booked my car in for service, I also informed the service agent Zanele Ursula Seti in May that I have a service plan, she then called motor Vaps and got approval and sorted everything out. Why didn’t Charlton do the same?? Very disappointed about service I received from them and won't ever go back and definitely moving away from Nissan based on experience I had with Nissan PAROW . No I email Nissan SA to complain waiting for a call for more than a week also • Case Number: 01116523 • Assisting Dealer: Motus Nissan Parow • Date Logged: 2024/12/13 • Consultant: Vanecia Ndhlovana
Helpful (0)
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Mogamad F
1 reviews | Active since Jan 2020
23 Dec 2024, 05:52
Extremely customer experience
I drive a Nissan Qashqai 1.2t (2016) I booked my car in for a service on 13th May 2024 with no engine light on after service was done and I collected my car on my way home engine light came on. I message the service agent Zanele Ursula Seti and advised her that my car was driven and enquired as to why it was driven, she couldn’t answer me, instead she asked me to bring the car in the next day so that they can check why the engine light was on. So, I was unable to take my car back in next day and took it back on the 15th of May 2024. On Friday the 17th Zanele Ursula Seti then sent me errors that was found on my vehicle and quotation followed. I was also informed that Peter Abrahams who was the foreman of the workshop was going to call me, well it took him and entire WEEK to call me just to tell me a whole lot of nothing and that he was going to investigate. I get that the car will be driven but I showed him the root that was taken, and times car left workshop and he up until this point didn’t get back to me months later. So, as a customer if I take my car in my licence, license disk gets scanned, and I need to sign papers when entering and leaving with vehicle. Why couldn’t Peter find out who left the premises with my car and why by just going to security. I then took it upon myself to have my timing chain replaced as quotation I received was almost 60k for parts and labour alone costed 10k. Tuesday 10th December 2024, I made and appointment again to let them have a look at the engine light I was charged R1250.00 which I paid only to be told that they can’t find the fault and engine light is still on and Technician is now claiming it’s the timing chain that wasn’t installed correctly. If I didn’t tell him that the chain was changed what would have blamed for being unable to find the fault? When I specifically explained to him what I'm experiencing when he called me and said he will check it but doesn’t seem that he ever did. I also informed the service agent Charlton I think that I was also quoted on suspension issues, can that also be checked and invoiced for it. Nothing received yet. I also advised him that I had and extended motor plan with motor Vaps which I confirmed with them that there is portion allocated for suspension, engine etc. Instead, when I fetched my vehicle, I saw on invoice that I declined work, but I was never called to asked if I would like them to attend to the suspension BAD service ever!! When I asked him about it and said I thought he was going to call me and ask me about the suspension work he couldn’t answer me and when I asked where the invoice is? he said he will send it to me, and I need to contact motor Vaps but haven’t received anything. I remember when I booked my car in for service, I also informed the service agent Zanele Ursula Seti in May that I have a service plan, she then called motor Vaps and got approval and sorted everything out. Why didn’t Charlton do the same?? Very disappointed about service I received from them and won't ever go back and definitely moving away from Nissan based on experience I had with Nissan PAROW . No I email Nissan SA to complain waiting for a call for more than a week also • Case Number: 01116523 • Assisting Dealer: Motus Nissan Parow • Date Logged: 2024/12/13 • Consultant: Vanecia Ndhlovana
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Danielle T
1 reviews | Active since Jan 2020
3 Oct 2024, 15:03
Exceptional Service Experience with Hughwinn Saaiman at Motus Nissan Parow
Subject: Exceptional Service Experience with Hughwinn Saaiman I want to take a moment to express my heartfelt gratitude to Hughwinn Saaiman for the exceptional service he provided during my recent experience. When I called, Hughwinn not only answered the phone but also went above and beyond to transform my feelings from frustration and disappointment as a customer to genuine satisfaction and contentment. Since purchasing my Renault Triber on March 25 of this year, I encountered several issues, including a persistent engine light that frequently turned on and off, as well as another warning light resembling a zigzag lightning bolt. This culminated in a breakdown on the N2, which was incredibly distressing. Despite my efforts to resolve these problems at DTM Helderberg, where I bought the car, the situation did not improve. Although I had previously booked the car in July, where a misfire on cylinder 3 was diagnosed, subsequent repairs at the Parow dealership did not resolve the warning lights. When I reached out to DTM Helderberg for assistance, I was met with the unfortunate response that they were not affiliated with the Motus group and could not provide proper handover support regarding my ongoing issues. Frustrated, I attempted to schedule another appointment at Parow, but they refused to offer a courtesy car. After escalating my concerns to a manager, I was still met with resistance, leaving me feeling helpless and stranded, especially since the car was brand new and its unreliability was not my fault. I faced significant challenges getting to work without the financial means to use alternative transportation. Fortunately, Hughwinn intervened with professionalism and empathy. He kindly asked if I would consider trading in my vehicle for another. I was overjoyed by this suggestion and impressed by how swiftly he made everything happen in less than two days. I absolutely love my new car, which has proven to be a much better solution than I could have hoped for. Hughwinn exemplified the ideal salesperson—friendly, patient, and genuinely committed to making a difference. His dedication to providing exceptional service is a tremendous asset to your dealership. Thanks to his efforts, I am now recommending the Renault dealership to my colleagues at Masterparts Pty Ltd as the best option available. Additionally, the financial and insurance manager was equally kind and understanding, working diligently to secure the best interest rate for my situation. Hughwinn truly deserves recognition for his outstanding service. I was initially frustrated and upset due to the lack of support I received, but Hughwinn turned my experience around completely. I am immensely thankful to him and hope he receives the same gratitude and satisfaction he has provided me. I will undoubtedly follow Hughwinn wherever his career may lead. With heartfelt appreciation, thank you.
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Danielle T
1 reviews | Active since Jan 2020
3 Oct 2024, 15:03
Exceptional Service Experience with Hughwinn Saaiman at Motus Nissan Parow
Subject: Exceptional Service Experience with Hughwinn Saaiman I want to take a moment to express my heartfelt gratitude to Hughwinn Saaiman for the exceptional service he provided during my recent experience. When I called, Hughwinn not only answered the phone but also went above and beyond to transform my feelings from frustration and disappointment as a customer to genuine satisfaction and contentment. Since purchasing my Renault Triber on March 25 of this year, I encountered several issues, including a persistent engine light that frequently turned on and off, as well as another warning light resembling a zigzag lightning bolt. This culminated in a breakdown on the N2, which was incredibly distressing. Despite my efforts to resolve these problems at DTM Helderberg, where I bought the car, the situation did not improve. Although I had previously booked the car in July, where a misfire on cylinder 3 was diagnosed, subsequent repairs at the Parow dealership did not resolve the warning lights. When I reached out to DTM Helderberg for assistance, I was met with the unfortunate response that they were not affiliated with the Motus group and could not provide proper handover support regarding my ongoing issues. Frustrated, I attempted to schedule another appointment at Parow, but they refused to offer a courtesy car. After escalating my concerns to a manager, I was still met with resistance, leaving me feeling helpless and stranded, especially since the car was brand new and its unreliability was not my fault. I faced significant challenges getting to work without the financial means to use alternative transportation. Fortunately, Hughwinn intervened with professionalism and empathy. He kindly asked if I would consider trading in my vehicle for another. I was overjoyed by this suggestion and impressed by how swiftly he made everything happen in less than two days. I absolutely love my new car, which has proven to be a much better solution than I could have hoped for. Hughwinn exemplified the ideal salesperson—friendly, patient, and genuinely committed to making a difference. His dedication to providing exceptional service is a tremendous asset to your dealership. Thanks to his efforts, I am now recommending the Renault dealership to my colleagues at Masterparts Pty Ltd as the best option available. Additionally, the financial and insurance manager was equally kind and understanding, working diligently to secure the best interest rate for my situation. Hughwinn truly deserves recognition for his outstanding service. I was initially frustrated and upset due to the lack of support I received, but Hughwinn turned my experience around completely. I am immensely thankful to him and hope he receives the same gratitude and satisfaction he has provided me. I will undoubtedly follow Hughwinn wherever his career may lead. With heartfelt appreciation, thank you.
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JP B
1 reviews | Active since Jan 2020
1 Mar 2024, 09:00
Motus Nissan Parow non customer focus
Both the key remotes of my Xtrail stopped working and I made an appointment with Motus Nissan in Parow. My spare key remote was never used since purchasing the vehicle new. Nissan Parow then tried to recode the keys but could only recode one of the two. The spare key had a blue tag with Nissans emergency number on and they informed me that the key without the blue tag could be recoded but the key with the blue tag couldn't be recoded as it was faulty and I needed to purchase a new key remote. When I collected the vehicle, only then informed them that the remote with the blue tag was a brand new spare remote, never used, so how can it not work even with a new battery. I was then told they made an error and changed the tag to the other remote and the "spare remote" could be recoded? and not the used one which I found pecu****. Why would they change the tag from one remote to the other remote. I paid an amount of R495 for the one coded key remote. Three months later, the coded key stopped working. Because of the high cost of coding, I took the two remotes to a key repair shop who diagnosed the two key remotes and found no problem with them and claimed it was the receiver in the vehicle which needed attention which they fixed. I referred this to Nissan SA for a refund of my money for the ineffective service. They claim that the coding of the remote is not guaranteed and unable to address my complaint. Such customer service after having my vehicle faithfully serviced by them since new is totally unacceptable which once again shows that there is no customer service with this branch, in fact from their head office which means Nissan as a whole are not customer focused. Going forward, Nissan will be off my books for a new vehicle and in the period I still have my Xtrail, will have to be serviced by a non franchise RMI garage. Customers should be aware of their customer practice before you make a purchase
Helpful (0)
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JP B
1 reviews | Active since Jan 2020
1 Mar 2024, 09:00
Motus Nissan Parow non customer focus
Both the key remotes of my Xtrail stopped working and I made an appointment with Motus Nissan in Parow. My spare key remote was never used since purchasing the vehicle new. Nissan Parow then tried to recode the keys but could only recode one of the two. The spare key had a blue tag with Nissans emergency number on and they informed me that the key without the blue tag could be recoded but the key with the blue tag couldn't be recoded as it was faulty and I needed to purchase a new key remote. When I collected the vehicle, only then informed them that the remote with the blue tag was a brand new spare remote, never used, so how can it not work even with a new battery. I was then told they made an error and changed the tag to the other remote and the "spare remote" could be recoded? and not the used one which I found pecu****. Why would they change the tag from one remote to the other remote. I paid an amount of R495 for the one coded key remote. Three months later, the coded key stopped working. Because of the high cost of coding, I took the two remotes to a key repair shop who diagnosed the two key remotes and found no problem with them and claimed it was the receiver in the vehicle which needed attention which they fixed. I referred this to Nissan SA for a refund of my money for the ineffective service. They claim that the coding of the remote is not guaranteed and unable to address my complaint. Such customer service after having my vehicle faithfully serviced by them since new is totally unacceptable which once again shows that there is no customer service with this branch, in fact from their head office which means Nissan as a whole are not customer focused. Going forward, Nissan will be off my books for a new vehicle and in the period I still have my Xtrail, will have to be serviced by a non franchise RMI garage. Customers should be aware of their customer practice before you make a purchase
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