LO
Leonie V
Active since Mar 2024
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Exceptional service from Motus Nissan Parow!
I’m based in Pretoria, and my Nissan Navara - which we use for company business in the Gansbaai area - is stored at Cape Town International Airport. Since Herm**** Nissan recently closed, I had no choice but to find the closest Nissan dealership to the airport, which led me to Motus Nissan Parow. Because the storage facility couldn’t assist with drop‑off or collection, I was in a difficult position. That’s when Parow’s service manager, Mumtaz Ebrahim, stepped in and went above and beyond. He personally arranged for my vehicle to be collected from the storage facility and safely returned after the service. I even received confirmation once everything was completed. This level of commitment and willingness to go the extra mile is rare. I am truly grateful for the assistance. If you’re looking for a Nissan dealership you can trust and rely on, I highly recommend Motus Nissan Parow. Hats off to the team - service like this deserves recognition! Leonie Vermaak
0 replies
1 month ago
Kudo's!
I had a great experience with OUTsurance when updating my personal cover. The agent was friendly, efficient, and answered all my questions with confidence. Everything was explained clearly and was easy to follow. Truly a pleasure dealing with such an organised and reliable company.
1 reply
16 months ago
Disappointing Experience at Intundla Game Lodge and Bush Spa
After a long search for a couples' spa session to treat my husband for our 21st wedding anniversary, Intundla Game Lodge and Bush Spa came to the rescue on short notice with an opening for our selected date being over a peak weekend. However, my excitement quickly turned to frustration due to poor communication and a lack of attention to detail. I requested the info sheet via email and didn’t receive it by the same afternoon in order to choose my treatment and finalise the reservation, so I followed up first thing the next morning. I received confirmation for the timeslot and was asked if I would pay upon arrival, which I agreed to. Later that day, I finally received the info I requested, only to get a call shortly after to say there was a mistake with my booking. They had accidentally double-booked the timeslot, with another guest who had already paid for the session. At no point was I offered the option to secure my booking with upfront payment, which I would have done immediately. Both the client liaison officer and her senior gave me nothing but excuses and apologies. Apparently, the initial e-mail never came through due to an incorrect e-mail address, and there was a clear lack of communication within the team. Despite confirming the time with me, it seems no one bothered to check availability. It’s clear they’re more focused on quantity than quality, with little regard for customer service. If this is how the spa operates, I can only imagine the level of service at the rest of the lodge, and I would rather stay away completely. Incompetence at its finest—this situation left me with no spa options to treat my husband, ruining our special celebration. I sincerely hope they implement better systems and training to ensure this doesn’t happen to others in the future.
0 replies
20 months ago
Outstanding Experience
Outstanding Experience with Pace Car Rental at Cape Town International Airport I recently rented a vehicle from Pace Car Rental at Cape Town International Airport, and I couldn’t be more satisfied with the experience. The vehicle was in excellent condition, and the prices were very competitive compared to other rental companies. A special shout-out to Wayne for providing exceptional customer service. He went above and beyond to ensure everything went smoothly, making the whole process quick and hassle-free. His friendly and professional approach really stood out and made the experience even better. I highly recommend Pace Car Rental for anyone looking for reliable vehicles and excellent service at affordable rates!
1 reply
Review Distribution
5 Star
3 (75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (25%)