Pace Car Rental
Verified Business
Pace Car Rental
Verified Business
297 Reviews (last 12 months)
Responds in 9 hours 49 min
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Pace Car Rental delivers a consistently praised rental experience anchored by friendly, named staff members and an efficient booking process. Staff Professionalism (4.5) and the overall rental process earn strong praise, while Communication & Aftercare (3.4) and Vehicle Quality (3.8) reveal recurring friction around deposit refunds, delayed responses, and occasional vehicle condition issues that temper an otherwise positive reputation.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name individual staff members as patient, friendly, and genuinely invested. Agents like Llewellyn, Wayne, Mpho, and Monique are praised repeatedly for going above and beyond.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
6.8Trustindex Rating
#3Ranked In Car Rental
9 hours 49 minutesAverage Time To Reply
77 NPSRecommended: Very Likely
Replied to 80% of negative reviews
Typically takes less than 9 hours 14 min to reply
TrustIndex
6.8
Score
Ranking
#3
in Car Rental
Avg Reply
9 hours 49 minutes
NPS Score
77
Recommended: Very Likely
Replied to 80% of negative reviews
Typically takes less than 9 hours 14 min to reply
Review Distribution
4.3|297 Reviews
May '25 - Apr '26
5(74.8%)
4(9%)
3(0.7%)
2(1.4%)
1(14.1%)
5(74.8%)
4(9%)
3(0.7%)
2(1.4%)
1(14.1%)
Recent reviews (297)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
R
AM
Aubrey M
1 reviews | Active since Jan 2020
17 Mar 2026, 14:53
5 out of 5 Exceptional Service!
I am extremely happy with the service I received from Pace Car Rentals. A special thank you to Tonia and Shiraaz from Roodepoort. Their professionalism, and willingness to go the extra mile truly made my experience outstanding. I also want to express my appreciation to the Pace Rentals Hatfield team. Their service was just as impressive, and they made the entire process smooth and stress free. Honestly, the best car rental experience ever . Highly recommended!!!!
Helpful (0)
|Replies (0)AM
Aubrey M
1 reviews | Active since Jan 2020
17 Mar 2026, 14:53
5 out of 5 Exceptional Service!
I am extremely happy with the service I received from Pace Car Rentals. A special thank you to Tonia and Shiraaz from Roodepoort. Their professionalism, and willingness to go the extra mile truly made my experience outstanding. I also want to express my appreciation to the Pace Rentals Hatfield team. Their service was just as impressive, and they made the entire process smooth and stress free. Honestly, the best car rental experience ever . Highly recommended!!!!
0
Replies (0)ZN
B
VK
Veronica K
1 reviews | Active since Jan 2020
14 Mar 2026, 08:51
They are very Friendly, helpful, quick and welcoming
They are very Friendly, helpful, quick and welcoming. Would recommend them!
Helpful (0)
|Replies (0)VK
Veronica K
1 reviews | Active since Jan 2020
14 Mar 2026, 08:51
They are very Friendly, helpful, quick and welcoming
They are very Friendly, helpful, quick and welcoming. Would recommend them!
0
Replies (0)S
Z
Zandile
1 reviews | Active since Jan 2020
13 Mar 2026, 11:52
The service I got from Pace is satisfactory, they are reliable and can be trusted
The service I got from Pace is satisfactory, they are reliable and can be trusted. They communicate with their customers in a respectful manner
Helpful (0)
|Replies (0)