

Pace Car Rental
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Pace Car Rental delivers a consistently praised rental experience anchored by friendly, named staff members and an efficient booking process. Staff Professionalism (4.5) and the overall rental process earn strong praise, while Communication & Aftercare (3.4) and Vehicle Quality (3.8) reveal recurring friction around deposit refunds, delayed responses, and occasional vehicle condition issues that temper an otherwise positive reputation.
Replied to 80% of negative reviews
Typically takes less than 9 hours 14 min to reply
TrustIndex
6.8
Score
Ranking
#3
in Car Rental
Avg Reply
9 hours 49 minutes
NPS Score
77
Recommended: Very Likely
Replied to 80% of negative reviews
Typically takes less than 9 hours 14 min to reply
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I am extremely happy with the service I received from Pace Car Rentals. A special thank you to Tonia and Shiraaz from Roodepoort. Their professionalism, and willingness to go the extra mile truly made my experience outstanding. I also want to express my appreciation to the Pace Rentals Hatfield team. Their service was just as impressive, and they made the entire process smooth and stress free. Honestly, the best car rental experience ever . Highly recommended!!!!
1 reviews | Active since Jan 2020
I am extremely happy with the service I received from Pace Car Rentals. A special thank you to Tonia and Shiraaz from Roodepoort. Their professionalism, and willingness to go the extra mile truly made my experience outstanding. I also want to express my appreciation to the Pace Rentals Hatfield team. Their service was just as impressive, and they made the entire process smooth and stress free. Honestly, the best car rental experience ever . Highly recommended!!!!
1 reviews | Active since Jan 2020
They are very Friendly, helpful, quick and welcoming. Would recommend them!
1 reviews | Active since Jan 2020
They are very Friendly, helpful, quick and welcoming. Would recommend them!
1 reviews | Active since Jan 2020
The service I got from Pace is satisfactory, they are reliable and can be trusted. They communicate with their customers in a respectful manner
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
This business's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Named consultants are praised repeatedly for patience, friendliness, and going above and beyond. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuinely caring human interactions.
The most common complaint, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Customers appreciate premium reductions upon request but complain about unexplained annual increases, hidden excess charges, and debits continuing after cancellation. Transparency at policy inception is a recurring gap.
Industry comparison data is calculated from each business's overall AI Score against the industry average. Strongest themes typically include Agent Quality and Communication; weakest tend to be Repair Quality and Pricing. How is the AI Score calculated? →
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
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