Pace Car Rental
Verified Business
|4.6|330 Reviews (last 12 months)|Responds in 9h 25m
Pace Car Rental
Verified Business
|4.6
330 Reviews (last 12 months)
Responds in 9h 25m
Rated in:
Scores reflect the Overall AI Score for each category
Pace Car Rental
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Pace Car Rental delivers a consistently positive experience across most touchpoints. Customers praise friendly, named staff at multiple branches, seamless airport handovers, affordable rates, and the ability to rent without a credit card. The main pain points cluster around delayed deposit refunds, inconsistent communication when issues arise, and occasional vehicle availability problems at collection time.
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 40m
TrustIndex
9
Ranking
#3
in Car Rental
Reply Time
9h 25m
NPS Score
75
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 40m
Sep '25 - Aug '26
Based on recent customer reviews, Pace Car Rental delivers a consistently positive experience across most touchpoints. Customers praise friendly, named staff at multiple branches, seamless airport handovers, affordable rates, and the ability to rent without a credit card. The main pain points cluster around delayed deposit refunds, inconsistent communication when issues arise, and occasional vehicle availability problems at collection time.
Pace Car Rental's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers repeatedly name specific agents like Wayne, Mpho, Derek, Brandon, Llewellyn, and Asisipho as exceptional. Staff are described as friendly, patient, professional, and willing to go the extra mile, especially at Cape Town, Parow, Roodepoort, and Salt River branches.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Excellent service from Pace Car Rental! The staff was very friendly, welcoming, professional, and incredibly helpful throughout the entire process(3months). I would highly recommend them any day!
1 reviews | Active since May 2026
Excellent service from Pace Car Rental! The staff was very friendly, welcoming, professional, and incredibly helpful throughout the entire process(3months). I would highly recommend them any day!
1 reviews | Active since May 2026
Pace car rental company especially the George and Kempton branches have the most amazing staff and all very helpful they helped us out of a very tough predicament and I would recommend everyone using their services as their rates are the cheapest and the service exceptional
1 reviews | Active since May 2026
Pace car rental company especially the George and Kempton branches have the most amazing staff and all very helpful they helped us out of a very tough predicament and I would recommend everyone using their services as their rates are the cheapest and the service exceptional
1 reviews | Active since Nov 2023
ABSOLUTELY EXCELLENT CUSTOMER SERVICE. GOOD VEHICLES. NELSPRUIT STAFF ARE FANTASTIC AND ALWAYS WILLING TO ASSIST. WOULD HIGHLY RECOMMEND TO ANYONE. I WILL ABSOLUTELY USE THEM AGAIN. THANK YOU
1 reviews | Active since Nov 2023
ABSOLUTELY EXCELLENT CUSTOMER SERVICE. GOOD VEHICLES. NELSPRUIT STAFF ARE FANTASTIC AND ALWAYS WILLING TO ASSIST. WOULD HIGHLY RECOMMEND TO ANYONE. I WILL ABSOLUTELY USE THEM AGAIN. THANK YOU
1 reviews | Active since Jul 2023
I had a lovely experience with Lee-Anne and SK and the guy who inspected the car when I returned it (apologies, I forgot his name). They work at the East London branch. I will definitely be renting a car from Pace more often. The process was seamless, they made me feel like I'm their only client and gave great advice during the process. I am a happy Pacer ✨
1 reviews | Active since Jul 2023
I had a lovely experience with Lee-Anne and SK and the guy who inspected the car when I returned it (apologies, I forgot his name). They work at the East London branch. I will definitely be renting a car from Pace more often. The process was seamless, they made me feel like I'm their only client and gave great advice during the process. I am a happy Pacer ✨
The most common complaint about Pace Car Rental, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. While many customers praise proactive WhatsApp updates and responsive consultants, a meaningful minority report ignored emails, missed callbacks, and chasing deposit refunds for weeks. Complaints about damage charges and contract amendments often go unanswered, with customers passed between multiple agents.
Pace Car Rental scores 4 out of 5 on Hellopeter's AI analysis of service quality in Car Rental, compared to the Car Rental industry average of 2.4. Their strongest theme is Staff & Service (4.5); their weakest is Pricing & Billing (3.5). The top AI-rated Car Rental business on Hellopeter is Drive.co.za (4.5). How is the AI Score calculated? →
Pace Car Rental has a TrustIndex of 9 out of 10 on Hellopeter, based on 330 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 8 hours 40 min. Hellopeter has tracked Pace Car Rental across 882 total reviews. How is the TrustIndex calculated? →