Worst service

Worst service have made my transition from VW to Toyota the worst. Took my car for repairs 29 July since that timey car has been there. Services consultant failing to do her job me having to call my insurance to to check if all doc's needed have been sent. Failing to send proper docs then upon that was solved by myself then suddenly parts are not available. Have been without a car 3 weeks now 😭worst experience ever