Undisclosed Vehicle Damage and Outstanding Requests Not Addressed

I am writing to raise a serious complaint regarding a vehicle I purchased from Motus Germiston ( East Rand Multi franchise)

After taking delivery of the vehicle, I discovered that the right rear door is not aligned and the front bumper. This raises serious concerns that the vehicle may have been involved in an accident prior to the sale, which was never disclosed to me at the time of purchase.

Since identifying the issue, I have repeatedly requested important documentation from the dealership, including:

* Any accident or damage reports related to the vehicle * A full mileage/vehicle history report

Despite multiple requests, these documents have still not been provided.

In addition, I have been requesting the sales person (Tebhego)for the past three months that the vehicle stickers for the right side of the car be ordered and installed. This has still not been done, and my requests continue to be ignored or delayed. I was told that this matter has been escalated to the floor manager (Nkosi) however I haven’t received any communication from them nor have they answered any of my calls.

As a customer, this situation is extremely frustrating and unacceptable. When purchasing a vehicle, transparency and proper after-sales service should be a priority. The lack of communication and failure to address these concerns raises serious questions about the condition of the vehicle and the service standards of the dealership.

I request that the dealership urgently:

1. Provide the full accident and mileage history of the vehicle. 2. Address and inspect the alignment issue properly. 3. Order and install the outstanding vehicle stickers immediately. 4. Provide a clear explanation regarding the vehicle's condition prior to sale. 5. Properly aligning of doors and bumpers on the car , with the window beadings replaced If this matter is not resolved urgently, I will have no choice but to escalate the matter further through the relevant consumer protection channels.

I hope the dealership will take this complaint seriously and resolve the matter promptly.