Unpleasant after sales service

The service at this dealership has been horribly unpleasant.

I purchased a vehicle on the 31st of July 2025. I was given one set of car keys when I took delivery of the vehicle. The salesperson Aubrey Risiba promised to have the second set of keys delivered to my physical address within a week from the date of purchase, but that did not happen.

I have been communicating with him, but he ignores all communication. Four months later I am still waiting for the second set of the keys.

I escalated the matter to Pierre Gerber and Shane Kruger who too failed to resolve the matter. On the 2nd of September 2025 Shane promised to order the keys, that did not happen and he ignored my follow up emails.

This raises serious concerns that even the management of the dealership is failing to attend to the matter.