Breakfast service disaster

Checked in on the 24th July, I was surprised for my birthday. High Tea was ok but not what is was 18 months ago. Breakfast the next morning was a disaster, shocking slow service. Had to call on management for service. For 40 min there was no waiter in sight. Only 9 guests in dining room and we all were in shock that this is a 5 star establishment. Not worth the price.