MS
Mount Sierra Hotel
Claimed Business
MS
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mount Sierra Hotel
Mount Sierra Hotel has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Mount Sierra Hotel across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAP
Anthony P
1 reviews | Active since Jan 2020
12 Nov 2025, 09:10
AVOID Mount Sierra Hotel in Cape Town - this is a dilapidated Hotel
Mount Sierra should be graded a 1 star Hotel and reported for charging 4 star prices. The room has a bad smell. The furniture is so outdated, it's about 50 years old. The WiFi does not work, and Vox telecoms were blamed for the 5 days we stayed there. It connects but does not load a web page. There is no bath and only a hand-held shower. The ceiling and walls are cracked, and the paint is almost black from filth. Breakfast is not served and if you do need to eat, then you have to pay for breakfast. I don't understand how this can be rated a 4 star hotel. They charge 4 star prices in a 1 star hotel. This is a **** and whoever does the grading has not been back to this hotel in about 30 years. This felt like a **** as we paid a premium for this inferior accommodation.
Helpful (0)
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Anthony P
1 reviews | Active since Jan 2020
12 Nov 2025, 09:10
AVOID Mount Sierra Hotel in Cape Town - this is a dilapidated Hotel
Mount Sierra should be graded a 1 star Hotel and reported for charging 4 star prices. The room has a bad smell. The furniture is so outdated, it's about 50 years old. The WiFi does not work, and Vox telecoms were blamed for the 5 days we stayed there. It connects but does not load a web page. There is no bath and only a hand-held shower. The ceiling and walls are cracked, and the paint is almost black from filth. Breakfast is not served and if you do need to eat, then you have to pay for breakfast. I don't understand how this can be rated a 4 star hotel. They charge 4 star prices in a 1 star hotel. This is a **** and whoever does the grading has not been back to this hotel in about 30 years. This felt like a **** as we paid a premium for this inferior accommodation.
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Replies (0)cA
charlene A
1 reviews | Active since Jan 2020
23 Mar 2025, 14:07
Mount sierra worse in Capetown. Stay away
Worse when it comes to bookings. Un helpful staff. Takes the full time of stay to help and assist with a problem and does not help with solving. You are **** to before booking in and then just not attend to it. Add on packages very over priced and then unhygienic. Coffee suger and milk never gets replaced
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charlene A
1 reviews | Active since Jan 2020
23 Mar 2025, 14:07
Mount sierra worse in Capetown. Stay away
Worse when it comes to bookings. Un helpful staff. Takes the full time of stay to help and assist with a problem and does not help with solving. You are **** to before booking in and then just not attend to it. Add on packages very over priced and then unhygienic. Coffee suger and milk never gets replaced
0
Replies (0)LM
Lionel M
1 reviews | Active since Jan 2020
10 Jan 2025, 09:45
Mount Sierra Cape Town
This was a pleasant experience. The accommodation was tops clean Staff very friendly Property perfectly situated to explore Cape Town. Will definitely be back here . Well done first resorts and Simone service was spot on she is an asset to your company.
Helpful (0)
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Lionel M
1 reviews | Active since Jan 2020
10 Jan 2025, 09:45
Mount Sierra Cape Town
This was a pleasant experience. The accommodation was tops clean Staff very friendly Property perfectly situated to explore Cape Town. Will definitely be back here . Well done first resorts and Simone service was spot on she is an asset to your company.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
13 Oct 2020, 08:50
Top class service at Mount Sierra.
My wife and I spent a week at this holiday resort in upper Cape Town. What a wonderful experience. The accommodation was superb but what made the difference was the staff. Always friendly, efficient and available. No request was too much for them - it was executed soonest and they came back to check if the visitor was happy. Truly a place we recommend.
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Anonymous
1 reviews | Active since Jan 2020
13 Oct 2020, 08:50
Top class service at Mount Sierra.
My wife and I spent a week at this holiday resort in upper Cape Town. What a wonderful experience. The accommodation was superb but what made the difference was the staff. Always friendly, efficient and available. No request was too much for them - it was executed soonest and they came back to check if the visitor was happy. Truly a place we recommend.
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Replies (0)