AP
Anthony P
Active since Dec 2023
6
Reviews
0
Industries
Reviews
6 reviews3 months ago
MSC Cruises - Be extremely careful with these *******
MSC Cruises has declined to refund or transfer my deposit, despite being notified 16 months prior to the scheduled departure date. We booked a cruise with MSC Cruises and paid a deposit of R3000. Upon realising that the sailing was scheduled for April 2027 rather than the intended date, I contacted MSC on 6 January 2026 and spoke with Sandiswa Bhobho. She informed me that MSC’s policy does not allow for refunds or transfers of deposits, even though we have subsequently booked a 14-day cruise to Mauritius in December (valued at R62,000). The R3000 deposit cannot be app**** to the Mauritius trip and must therefore be forfeited. Ms. Bhobho stated that she had consulted both her supervisor (Nomsa Maleka) and Manager (Nobuhle Mvelase), who confirmed that a transfer or refund would not be considered. MSC booked a cruise for April 2026 leaving from Cape Town without my consent and insists that my wife and I must go on this trip. I explained to Sandiswa and Nomsa that I would need to arrange an Uber and return flights from Johannesburg to Cape Town just for a three-day cruise, which isn't economically reasonable. However, their response was simply "take it or leave it," otherwise I will forfeit my R3000. I am concerned that this approach may not align with the Consumer Protection Act of South Africa. Given that MSC Cruises was advised of the requested change 16 months in advance, it seems unreasonable to forfeit the deposit under these circumstances. I respectfully request your assistance in resolving this matter and wish to inform prospective South African clients about MSC Cruises’ policies regarding changes to bookings. Be extremely careful with these *******
0 replies
5 months ago
AVOID Mount Sierra Hotel in Cape Town - this is a dilapidated Hotel
Mount Sierra should be graded a 1 star Hotel and reported for charging 4 star prices. The room has a bad smell. The furniture is so outdated, it's about 50 years old. The WiFi does not work, and Vox telecoms were blamed for the 5 days we stayed there. It connects but does not load a web page. There is no bath and only a hand-held shower. The ceiling and walls are cracked, and the paint is almost black from filth. Breakfast is not served and if you do need to eat, then you have to pay for breakfast. I don't understand how this can be rated a 4 star hotel. They charge 4 star prices in a 1 star hotel. This is a **** and whoever does the grading has not been back to this hotel in about 30 years. This felt like a **** as we paid a premium for this inferior accommodation.
0 replies
8 months ago
Tranquil Furnitures/Factories is a ****
Based on my experience, I encountered significant issues with this company. After paying the requested deposit, I was unable to contact them or recover my money, which amounted to several thousand. The company did not fulfill the terms of our agreement. This company is a **** and disappear after taking your money.
0 replies
14 months ago
Never shop at Cartridge Hyper Honey Junction
I bought two HP cartridges a colour and a black and white cartridge at the Honey Junction store next to Pick 'n Pay. Spent R1000 on dud cartridges which I suspect are refills. The black and white cartridge stopped working after about 15 prints and the colour cartridge is not printing all the colours. I took the cartridges back to the store and was advised the cartridges cannot be exchanged and have to forfeit my R1000 as the owner (Marco Freitas) who lives in Cape Town said he is not prepared to assist me as he will be out of pocket. The cartridges were weighed 25g and 28.5g respectively (+- 90% full) which was still within their exchange specifications. They claim I did not have the till slip of a few months ago and cannot assist even after I offered to provide my bank records to indicate the purchase. They then went further to indicate that HP seems to be the problem in providing sub-standard cartridges.
0 replies
19 months ago
SARS has gone to the DOGS - *********** and worse than Home Affairs
SARS has really gone to the dogs. You try to speak to a competent agent, but there are none. When you do speak to an agent, they either unable to assist or hang up the phone. I've been trying for 8 months to get my payment arrangement resolved. Now because of their incompetence, they appoint a collecting agent which then gets paid to collect money from you. This is smelly.
0 replies
28 months ago
MTN - Stay away from this company - totally *********** and unable to assist.
MTN South Africa is the worst company to deal with. I regret ever taking out or dealing with this *********** bunch of *********** lot call centre agents. The retentions department requested me to pay an early termination penalty which I did at the Clearwater mall store (R1075.42). I also made numerous calls to the retentions department without any success as I get transferred from pillar to post. I tried to speak to MTN again after paying the early termination amount, but they are still unable, not willing or don’t have the competency to assist me. I’m not sure who at MTN would be able or is interested to assist me whilst I get charged monthly for a service I do not use. I've just given up with this company.
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Review Distribution
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4 Star
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1 Star
6 (100%)