Bad service and disinformation by Vodacom Branch Mountain Mill S/Centre

I upgraded my cell phone contract on Monday 5th of July 2021. The sales consultant, Kathy Liebenberg, strongly suggested a phone to me, an Oppo A74, pointing out the eccelent features of the phone. When I took the phone home, it absolutely ate up the battery power, install apps I don't want (a Google lens running the whole time.....creepy), does'nt allow me to switch off certain apps (more creepy), and did'nt feature a secure app for my private e-mail account. I factory reset the phone as I did not want such a phone, and it is quite expensive on top of it all. I took the phone back on the morning of Thursday the 8th of July '21(the 4th day). At first, the sales consultant, Kathy Liebenberg, appeared very helpful, and took the phone from me. I clearly stated the detailed reason for not wanting it any more, and even said I would gladly accept a much cheaper phone in its place. Friday the 9th of July, the manager, Guy, said he will try and get the matter resolved before the permitted 7day period is up, as I went to the shop to fetch the phone, and to gift it to my daughter (whose phone got badly ****aged). Guy told me he was going to contact the manufacturer, voice my problem, and try to resolve the matter before the Friday was out. I however did not hear anything from them, and on enquiry, Kathy responded upset and told me the phone was send in for repair/fault test. On Thursday the 29th of July '21, I had to contact them for an answer to the matter. Guy told me that there was nothing wrong with the phone, whitch I clearly stated to them in the first place when I took it back and, and when I voiced my complains to the short comings of the unit. He further told me I could come and pick up the unit, (the Oppo A74 phone) from them. I am exremely disappointed with the way this was handeled. I bought several units from this branch since 2015, and took out several Vodacom contracts with them as well. Is this the way you handle a customer? I wanted to take out a laptop contract with them, but decided against it after this. I feel that their consultants should be more on top with the functions of their units, to properly inform their clients.