Move @ Pet ("Business Class for animals")

Move @ Pet, ( If incompetence and ignorance were a company)

We are relocating to Mauritius and had to make use of a company, specialising in the transportation of pets, as we have 3 dogs, that we needed to get flown out of country. We decided on Move @ Pet, as they initially looked like a professional company and are based very close to P.E airport. Transporting pets internationally, comes with huge financial costs and one would reason that your animals are in good hands... We went through all the painstaking paperwork, numerous vet appointments etc and finally met up with Move @ Pet, at our Vet's practice on 25 Feb, where medication, feeding and itinerary were discussed. I had to prepare ziplock bags, with dry food and meds, for each dog, individually and discussed the dosage of meds and feeding in detail with Mrs Martin, in person. The dogs were supposed to be medicated an hour before their flight, but also had anti anxiety tablets in prepared food, that was part of their meals. When we eventually saw our dogs in Mauritius on 26/02/2026 at about 22:00, they were extremely anxious and traumatised, to the extent that one of them was ***ering in the corner of his flight crate and at first didn't even recognise me. It was then when I noticed the Ziploc bags that I prepared, with their meds, still attached to the outside of their flight containers. This means that they weren't only deprived of their food, but also of much needed anti anxiety tablets. When I inquired about this, Move @ Pet rep**** that the dogs were fed with food that we didn't provide and was given medication, but not as per our contract. Mrs Martin acknowledged that even with meds, these trips can be overwhelming. They also said that they don't get feedback from the destination end, which left a huge question mark, about client service and the wellbeing of transported animals. They apologised for the inconvenience the dogs had to endure. For a company that charges nearly R 100000 to relocate dogs, on a four hour flight, one would expect professional service and empathy towards animals. Our dogs were severely traumatized because of either the ignorance, or incompetence of Move @ Pet and their associates in Johannesburg and I wouldn't recommend them to anyone who are relocating animals. Do your research thoroughly before deciding on companies like this, who obviously do not care for the welfare of your animals and are driven by profit only. Ironically they use the slogan " Business Class for animals" If this was business class, I really don't want to experience economy...