Awful company!

What an awful company to work with! All sweet talk from the CEO Jacques when sourcing business to do a shared groupage to Dubai and absolutely rotten service, arrogance and attitude from him thereafter. The lady Pat is as inefficient as can be, failing to take calls or reply to emails. Their given number doesn’t work/exist! Do not stick to dates and once they have your items they basically show you the middle finger because they are paid and you can do nothing about it. Promised to have my daughter’s entire household contents shipped to Dubai within 6-8weeks. With absolutely no communication, a different excuse everytime and no feedback we find out that this shipment has been delayed 3 times and still sitting in South Africa. They refuse to respond to our query for documentation to track the whereabouts of our items. They have not provided us with the very necessary seaway bill so we cannot even trace the movement of her items. She is stranded in Dubai without housing and is unable to move into a place as they have all of her furniture and possessions. Ofcourse they covered themselves in the contract to not be liable to assist with any hotel costs. They have no empathy and offer absolutely no support especially for a young girl who has made a new move to a foreign country. I now find out that the first person who loaded their items with them for the shared groupage is waiting for his goods for 8 MONTHS! It was him who was trying to find people to add to share this container on Facebook and unfortunately we got roped in. So clearly they cannot even source their business but want to offer a service that the cannot deliver! PLEASE DO NOT USE THIS COMPANY!!