1 reviews | Active since Member
Our experience was horrifying, not only were we **** to but they had no clue where our goods were. The first issue we had was we were sold the idea that they wouldn't use a 3rd party to move our goods that was the sale pitch which they did, the excuse was that because it was planned so late they had no vehicles but we planned 6 weeks in advanced and this was their sales pitch. Secondly they forget my dishwasher which I received almost three months later not to mention all the breakage that I experienced from the 3rd party that moved us. Now for the insurance which we paid for fully comprehensive and an amount of R3500 we could not use, well apparently we filled in the documents incorrectly and this was the excuse but they were happy to take my the premium and never said that the documents were completed incorrectly. Well we were explained to by the insurance that this should have been explained which it was not and apparently I was under insured hence why I couldn't claim. I insured for 150K my claim was around 6k now can you imagine the feeling I cant claim for 6k when I insured for 150k. I would say be careful and if not sure rather use the big boys because we could have lost everything and would have had no insurance cover.