5 Stars for great integrity, this is how one handles a odd situation

Situation: I handed my generator in for a service on a Saturday morning. It was collected from my vehicle and placed inside of a drive inn yard by the attending representative. On Wednesday Eduard phoned me and reported that the Generator was lost. I really thought someone was playing the fool but no, it was brazenly stolen by 3 suspects that casually drove into the yard with a Toyota Transporter(Taxi), jumped out and loaded it and drove off through the exit gate. (This all captured on CCTV.)

Resolution: WIth no qualms Eduard offered to replace the generator. The next Saturday I collected a brand new generator.

Despite me signing a service agreement that states that the clients equipment is stored at own risk, the owners said that they could not think of using this to avoid their loss. Other similar companies in this line of business did advise them that that is how they would have dealt with the situation.

They will really get my recommendation for customer service and integrity. I hope the do come right with their business insurance. Three thumbs up for them.

I wish I could give the SAP also thumbs up but their initial response does not give anyone hope despite some good evidence.