ML
Mowtown lawnmowers
Unclaimed Business
ML
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Rian S
1 reviews | Active since Jan 2020
7 Jul 2022, 08:38
Bad Service is written into their terms and conditions
These guys are so dedicated to bad service, they even include it in their terms and conditions. Firstly, they are extremely expensive when it comes to servicing lawnmowers and their staff are trained to take one look at your machine and then tell you how much is wrong with it and what would need to be replaced. This is without even opening or inspecting the machine Secondly, they are so committed to bad service and slow turnaround times that they even put it in the fine print of their terms and conditions. For a normal lawnmower service, they claim they state that they need 15 working days. That is a whole 3 weeks. By that time your lawn is a jungle. When I phoned them after a week, just to get a quote of the additional work, they had not even started looking at the machine and immediately threw in my face the 15 days in the fine print, even though I was told in-store that it would be two weeks and they made no mention of working days. This means that they will literally only start looking at the machine on the last day and then hopefully quote you, which means that the machine will likely take another day or two to be serviced. I phoned another lawnmower repair shop and they have a 1-week turnaround if not sooner, so how, Mowtown, can you take so long?
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Rian S
1 reviews | Active since Jan 2020
7 Jul 2022, 08:38
Bad Service is written into their terms and conditions
These guys are so dedicated to bad service, they even include it in their terms and conditions. Firstly, they are extremely expensive when it comes to servicing lawnmowers and their staff are trained to take one look at your machine and then tell you how much is wrong with it and what would need to be replaced. This is without even opening or inspecting the machine Secondly, they are so committed to bad service and slow turnaround times that they even put it in the fine print of their terms and conditions. For a normal lawnmower service, they claim they state that they need 15 working days. That is a whole 3 weeks. By that time your lawn is a jungle. When I phoned them after a week, just to get a quote of the additional work, they had not even started looking at the machine and immediately threw in my face the 15 days in the fine print, even though I was told in-store that it would be two weeks and they made no mention of working days. This means that they will literally only start looking at the machine on the last day and then hopefully quote you, which means that the machine will likely take another day or two to be serviced. I phoned another lawnmower repair shop and they have a 1-week turnaround if not sooner, so how, Mowtown, can you take so long?
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