Bad service from moyapayd Account

I never seen this useless app i opend my pay app with them Yesterday at 11.25 some one pay eft immediate payment grom Capitec Bank peraon forget to add the ref nr i immediately inform moya pay day department its now the next day its 13.39 i sent 5/7times proof of payment and all details need to sent money to my acc now as i must pay bills or ill be outsideon thestreetsplease you keep sayng its going toget sort wat i whant wen Can i acspect .