Empty Promises

I've ordered and paid for a product online via Mr Automotive South Africa website and till this day I've never received the item I've been in contact with them several times and every single time I get told another excuse as to why my order is taking so long to be delivered to me and when I've asked them to refund me they said it's fine but they never refunded my money back to me and I've paid over R700 for this order please avoid making purchases from this company because you'll never receive your orders