Ridiculous service

I have never encountered a **** of this nature in my life. I contacted Cheap Transport in July, and we reached a complete agreement regarding the relocation of my furniture to the Eastern Cape. We confirmed the address, and I paid 50% as per the quote. However, when it came time to move, they informed me that I needed to pay an additional R4000, which is utterly absurd. They claimed they were unaware of my address in Cala and could only deliver to Butterworth. This is simply unacceptable service, and I strongly advise everyone to avoid using their services.