Mr Mechanic Gordon service is a nightmare

My car was towed to them due to clutch failure in the morning of 3rd of March.

The experience was horrible. Firstly I received a WhatsApp voice note at 11:00 being told that my car has been arrived and they require some information and I was very shocked with that kind of communication as I thought a call would be better and not everyone is active or like using WhatsApp and I think maybe they should’ve asked if they can communicate via WhatsApp first but Jha I gave them everything that was needed. Around 16:11 another voice note telling me that they didn’t forget about me and they are still busy with cars that were booked last week so I said ok. Then I asked them if did they found what is breaking the clutch as the clutch is very new as it has less than 6 months so there must be something that is breaking it but they said no they can’t find anything wrong besides the clutch.

The following day I was told that a claim have been submitted in the morning around 9, then we waited for a response from the insurance so they went quite the whole day then I was assuming that they are still waiting, then Wednesday around 11 I decided to call just to follow up and they said they are still waiting but they will make a follow up. Around 12 I received a call from them saying the insurance is requesting for the invoices of the last two services and an invoice from the mechanic that changed the clutch previously and then I send them immediately. Then waited as the lady advised that she is continuing with the claim that was 12:58pm. Then they went quite the entire day then the following I decided to call and check if there were any feedback and she said no there is still nothing.

Then I decided to call the insurance myself as I know they don’t normally take long to respond so this was surprising, when I contacted the insurance I was told that the documents required hasn’t been sent and I responded with confidence that I just spoke with the mechanic and the documents was sent yesterday, the guy that I was speaking to checked their emails and there was nothing then I asked them if could send them myself and he said that’s fine and I did after few minutes I called to check if the documents has been received and yes they got the documents and they went through them while I was holding on the phone and the claim was approved.

I called Mr Mechanic to notify them that they never sent the documents and I did and the claim has been approved and the lady was still telling me that she sent the documents and I was just not interested with her explanation anymore because it was not helping what matters was the claim has been approved that was after 10 am. Then they received an email that the claim is approved then she confirmed that the guys will start working on the car if when did they order the parts I don’t know. Around 16:24 I accidentally call their phone but I dropped it immediately then they call me back telling me that my car is ready for collection and I said ok but in my mind I was like why they are only calling me me after they see my missed call but I let it slide.

The following morning I collected my car and I drove back home which is about 11 km away but my way I was really not convinced as I could still feel that the clutch is failing but I was like let me drive home and continue working I will test it out the following day. The following I tested my car going to the nearest mall which is about 5km away and it was a mission to get there as the clutch was failing. I thought maybe I am hearing things let me ask someone else to drive the car back home but yes I was right the clutch is still broken, we had to stop halfway and let it cool down and continue driving until we got home.

Frustrated as I was I couldn’t do anything because it was a weekend so I had to wait until Monday. Monday morning I call them to inform that the clutch is still broken and they organised guys to come and fetch it. The car was collected in the same morning around 10. Later in the day I was told that the new clutch is broken again so they have claimed for a new one from their supplier so they are waiting for it. And I kept on telling them that there must be something that’s is breaking the clutch because there is no way that a new clutch can broke within less than 20 km drive but still they don’t know. So I had to do my own research with other mechanics and they said the slave cylinder need to be changed when changing the clutch, I was so concerned because I believed they should know this. So they changed the cylinder as I told them because they were clueless about what was wrong so they do whatever that I was telling them and gave me the price saying I will have to pay it as they can’t submit a claim twice which is not true and they told me that I need to change wheel bearing and I was so over them I just wanted my car back.

On a Thursday morning the car was dropped off and I asked the guys if did they’ve find anything wrong but apparently the guys was clueless they were just dropping the car.

On Saturday I took the car to the other mechanic to test if everything is fine as at that moment I couldn’t trust anything and yes I could hear the noise when driving but obviously I won’t know what was it coming from. My car was tested and the clutch was ok, the wheel bearing needed to be change and the sound that I was hearing was not coming from wheel bearing but water pump and fan belt was faulty so they noise was coming from there. I was surprised because the time I took my car to Mr Mechanic didn’t have this funny noise and how come they don’t mention it. I don’t know what they did to my car and I just didn’t have energy to argue with them so I just fixed whatever that was broken.

If you are taking your car to these people you must be really for voice note or WhatsApp calls, no email or anything from them, and you must have idea of cars because seems like them selves have no idea, you must make follow ups because seems like they attend to your car when you are constantly contacting, if you quit they also went quiet.